IT Analyst Technical Infrastructure (Tidal Support Analyst)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled IT Analyst Technical Infrastructure (Tidal Support Analyst) to join our IT Infrastructure Support -CAT IT Division.

This position will provide operational support of the Tidal job scheduling product and associated products, as well as, consultation for the application support teams. The application jobs run on various technical platforms including SAP, .Net, J2EE, Unix, Linux, and Windows, supporting critical Caterpillar enterprise systems including distributed Build to Ship, Mission Critical, financially significant, and HR applications. The Tidal support team manages the batch job scheduling controls and processes utilized by application support teams around the world and hosting in several global hosting sites.

The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India

What you will do

The analyst will utilize Tidal Enterprise Scheduler functions to establish job streams with complex dependencies, manage intricate calendar schedules.

Specific deliverables:

• Monitor and interact with complex scheduling
• Set job rules and define critical schedule dependencies
• Preventative detection and maintenance of job streams and the schedule Job stream analysis and provide recommendations for optimization of schedule performance
• Implementation and documentation of best practices, processes and train level 1 operations/application teams Define and implement ongoing operational support model
• Create and maintain complex scheduling calendars
• Manage maintenance and emergency outage windows on critical application servers
• Participate in on-call rotation during off-shift hours and weekends Coordinate with application teams to onboard into Enterprise Tidal environment as per the defined operational support model.
• Install and maintain the base Tidal product, and complimentary software with a focus on a release methodology of n-1 including server, storage, and DB management
• Ownership of the Tidal software products short- and long-term architecture, operational, deployment, and support models Interfacing with Tidal product support to escalate support issues and operational incidents Implement system changes to align with IT, Security, and SOx control processes

What you will have

• Bachelor’s degree
• Minimum 7 year's experience in IT application/infrastructure or comparable bachelor’s degree
• The position requires the candidate to work a 5-a day -week schedule in the office
• Shift Timing: EMEA Shift: 01:00PM -10:00PM IST

Top Candidates Will Also Have:

• Tidal Enterprise Scheduler product usability and support knowledge
• Distributed server, storage, Oracle DB, and/or SQL Server DB skills
• Excellent Analysis, Decision Making, Problem solving, Interpersonal Skills, emerging leadership, customer services, Planning & Organizing, and Teamwork job related characteristics.

Skills desired:

Skill Descriptors
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
• Helps others solve technical or procedural problems or issues.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:
• Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.
• Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Working Knowledge:
• Assists in integrating IT hardware with the organization's existing systems.
• Participates in the implementation of IT hardware within the organization.
• Tracks operational problems related to IT hardware and reports them directly to the supervisor.
• Assists in designing the main features of IT hardware according to business needs.
• Compares IT hardware across one's own organization and its competitors.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Working Knowledge:
• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Working Knowledge:
• Supports the project leader in developing and executing system test plans.
• Evaluates system documentation and user manuals for usability, accuracy and completeness.
• Executes test cases, analyzes test results and reports on findings regularly.
• Tests system components for compliance with functional requirements.
• Participates in the testing of a system's ability to recover from hardware or software failures.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Working Knowledge:
• Reports software connectivity and integration issues.
• Demonstrates planned software changes on the local environment.
• Administers software migration and contingency plans related to own function.
• Analyzes the local software architecture components and products.
• Tests key features for the entire software infrastructure environment.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:
• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Level Working Knowledge:
• Implements technical documentation standards, guidelines and best practices.
• Prepares written text and layout of materials according to required outlines and specifications.
• Completes and maintains technical reference documents.
• Uses the major features, functions and facilities of an automated documentation tool.
• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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