Network Infrastructure Analyst –Voice & IP

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The Network Infrastructure Analyst – Voice & IP role is responsible for supporting, maintaining, and enhancing enterprise voice and collaboration infrastructure. This entry-to-mid-level opportunity focuses on Microsoft Teams Calling, voice routing, E911 compliance, and infrastructure modernization, while introducing automation and AI-enabled operational improvements.

The role participates in designing, building, deploying, and maintaining IT infrastructure using modern and emerging technologies, ensuring efficient, secure, and reliable communication services. This position serves as a strong foundation into advanced roles in voice engineering, automation, and AI-driven IT operations, supporting global infrastructure initiatives and digital transformation efforts.

Key responsibilities:

• Maintain and support enterprise voice and collaboration services, including Microsoft Teams calling

• Assist with DID management, provisioning workflows, and routing configuration updates

• Support voice infrastructure components such as Session Border Controllers (SBCs) and routing platforms

• Participate in E911 configuration, validation, and compliance activities

• Support deployment, maintenance, and modernization of analog gateways

• Manage updates, upgrades, and infrastructure improvements across hardware and software environments

• Troubleshoot and resolve voice, network, and routing-related technical issues

• Participate in incident response and root cause analysis with senior team guidance

• Contribute to automation initiatives by developing scripts and repeatable workflows

• Leverage AI-assisted tools to improve troubleshooting, reduce incident volume, and enhance operational insights

• Support management of phone number inventory, routing data, and system provisioning records

• Collaborate with global IT teams, vendors, and stakeholders to support service delivery

• Maintain clear and accurate technical documentation and knowledge articles

• Identify opportunities to improve system performance, efficiency, and consistency

What you need to have – Skills:

• Infrastructure & Technical Expertise:
Applies foundational knowledge of IT infrastructure, including systems, networking, and hardware, to support and improve technical environments.

• Troubleshooting & System Support:
Uses structured approaches to identify, analyze, test, and resolve technical issues, ensuring system reliability and performance.

• Technology & Requirements Understanding:
Understands basic technology advisory principles, requirements gathering, and system interactions across software, hardware, and telecommunications.

• Documentation & Continuous Learning:
Maintains accurate technical documentation while continuously developing skills and expanding knowledge across infrastructure and business processes.

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field;

• Pre-advanced English;

• Foundational experience or strong interest in IT infrastructure, voice technologies, or collaboration platforms;

• Basic understanding of: Networking concepts (TCP/IP, routing, DNS, SIP, telephony);

• IT infrastructure and system support;

• Familiarity with collaboration platforms such as Microsoft Teams, Cisco, or similar tools.

Top Candidates Will Also Have:

• Exposure to Microsoft Teams Calling or Unified Communications platforms;

• Knowledge of voice technologies (VoIP, SIP, SBC, telephony systems);

• Experience or interest in automation and scripting (PowerShell, Python, Bash);

• Familiarity with AI tools or AI-assisted operations in IT environments;

• Understanding of infrastructure modernization (cloud, hybrid environments);

• Awareness of compliance requirements such as E911;

• Experience supporting enterprise or global IT environments;

• Relevant technical certifications (Microsoft, Networking, Cloud).

Final details:

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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