IT Project Coordinator

Leírás

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday

- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there.

Job Summary:

We are looking for an IT Project Coordinator to support the execution of IT infrastructure lifecycle and service request initiatives in Piracicaba, Brazil. This role combines project coordination and request management responsibilities, ensuring strong governance, stakeholder alignment, and on-time delivery. The professional will partner closely with technical teams, vendors, and business stakeholders to manage risks, track progress, and improve processes. Candidates with experience in IT service management, project coordination, or infrastructure environments are encouraged to apply. Network and infrastructure knowledge is considered a plus but not required. This role offers a dynamic, inclusive environment with opportunities for growth and impact.

What you will do:

Project Coordination & Governance (75%)

Solution Request Manager (25%)

• Validate, prioritize, and track infrastructure requests to ensure alignment with business and technical requirements;

• Coordinate with functional teams and site contacts to deliver requested solutions on time;

• Maintain accurate documentation of requests, approvals, and implementation steps in ITSM and project management tools;

• Monitor request progress and proactively communicate status updates to stakeholders and leadership;

• Identify process improvement opportunities to streamline request handling and reduce cycle times;

• Ensure compliance with internal standards, security policies, and governance frameworks;

• Provide reporting and analytics on request volumes, turnaround times, and SLA adherence;

• Serve as the central point of contact for global infrastructure requests within Network Services.

Basic requirements:

• Bachelor’s degree in Information Technology, Computer Science or Computer Engineering.

• 3+ years in IT service management, infrastructure operations, project coordinator or request management roles;

• Familiarity with network services and infrastructure provisioning processes.

• Pre Advanced English.

Top candidates will also have:

• ITIL Foundation or higher;

• Project management certifications;

• Knowledge of IT infrastructure (LAN/WLAN, WAN, hardware);

• ITSM Platforms: ServiceNow or similar request management tools;

• Network Services Tools: Cisco, or equivalent network infrastructure platforms;

• Experience with financial Tools: Guided Buy, Coupa, NextGen;

• Collaboration Tools: Microsoft Teams, SharePoint, Excel for reporting.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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