Service Information Specialist

Leírás

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Technical Information Solutions (TIS) team within Product Support & Logistics Division (PSLD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products

Job Summary:
In TIS, the Service Information Specialist creates, validates, and maintains electrical schematics to support New Product Introduction (NPI), continuous improvement initiatives, and revision requests timelines
This role ensures schematics are developed, published, and updated accurately and on time, enabling seamless access through SIS platforms for effective troubleshooting and service operations.

What You Will Do:
• Create, author, and revise electrical schematics using engineering inputs and product group information.
• Ensure accuracy, completeness, and quality of schematic media delivered within established timelines for NPI and revision projects.
• Analyse engineering prints and source data to develop schematics aligned with Caterpillar standards and tracing guidelines.
• Collaborate with Product Groups (PG), Engineering team, authors, and SMEs to gather inputs, validate requirements, and resolve discrepancies. .
• Apply standard tracing practices, symbol usage, and formatting guidelines to ensure consistency and usability across schematics.
• Communicate issues, gaps, or inconsistencies back to engineering and stakeholders for resolution.
• Participate in and lead continuous improvement initiatives, including automation, digitalization (SVG/HTML schematics), and process enhancements

What You Have:
Technical Excellence: Demonstrates strong knowledge of Caterpillar electrical systems, schematic interpretation, and engineering source data. Proficient in schematic authoring tools and platforms such as Creo, Adobe Illustrator, SVG/HTML-based tools, and SIS/SIS2GO publishing systems.

Service Excellence: Provides timely and effective responses to schematic-related queries, revision requests, and service tickets with a sense of urgency. Ensures high-quality schematic deliverables that support dealer and customer troubleshooting needs

Effective Communications: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively.

Data Gathering & Analysis: Participates in gathering and analyzing schematic related data, including NPI inputs, engineering changes, and service tickets. Uses data-driven insights to identify gaps, inconsistencies, and improvement opportunities

Collaboration & Engagement: Builds and maintains strong working relationships with cross-functional teams including engineering, authors, SMEs, and global stakeholders.

Problem Solving: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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