Commissioning Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Definition

This position will support complex technical product problem resolution with Caterpillar Dealers to ensure customers receive the product performance, reliability, durability and availability expected as part of the CAT brand promise.  The incumbent will provide on-site support for the full range of diesel and gas electric power product and systems including generators, controls, cooling systems, enclosures and balance of plant.  They will lead issue investigation, root cause analysis and develop and implement corrective actions.

Responsibilities

• Make regular visits to customer sites to provide technical support, troubleshooting and complex issue resolution for Electric Power product and systems.  This can include performing site testing, troubleshooting and validation of product improvements. 

• Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.

• Enhance communication between Caterpillar, dealer, customer and contractors.  Attend customer and site meetings as required to keep customers and stakeholders informed.

• Perform on site failure analysis.

• Assist dealer personnel with interim and permanent corrective action development and implementation.

• Determine the scope of existing product concerns, analyze the issues and as required recommend and support launch of Continuous Product Improvement (CPI) projects to effect product and process improvements.

• Provide deep technical expertise and on-site support to CPI projects.  This will include development and execution of interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers and commercial teams.

Degree Requirement

Bachelors degree in an accredited Electrical or Mechanical Engineering curriculum or equivalent experience and progressive engineering or product support assignments supporting electric power generation or power systems products.  Or Master’s degree in an accredited Electrical/Mechanical Engineering curriculum and progressive engineering or product support assignments supporting electric power generation or power systems products. 

What You Will Bring (Skills & Experience)

Service Excellence: Working knowledge of customer service concepts and techniques and ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

• Demonstrated excellent judgement and decision-making ability. 

• Demonstrated ability to communicate technical information effectively with customers, dealers and internal team members/stakeholders at all levels.

Problem Solving: Basic knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems

• Excellent analytical skills and the ability to perform complex assignments and independently resolve challenging technical problems. 

• Explains the value of a disciplined approach to problem solving.

• Describes problem reporting and escalation practices.

• Utilizes accepted procedures for problem analysis and resolution.

Technical Excellence: Working knowledge of a given technology and various application methods

• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.

• Effectively performs the technical job aspects, continuously building knowledge and keeping up to date on technical and procedural job components.

• Strong electrical aptitude with a demonstrated ability to troubleshoot electrical problems.  Experience designing or providing technical support to electric power generation product and systems. 

Field Support: Working knowledge of and experience with providing post-sales support

• Works with field support for a product or a customer group.

• Cites examples of common field support requests and associated resolutions.

• Follows established procedures for handling field support requests.

• Is familiar with escalation process and procedures.

• Identifies basic measures of quality and effectiveness and associated field support tools.

Additional Information

• Relocation is available for this position

• Sponsorship is not available for this position

• This role will have up to 60%-80% travel

*This position is currently a hybrid in-office work model, requiring a 3-day weekly office presence onsite at our (location) office and remote work for the remaining days. However, work arrangements may be adjusted at any time based on business needs.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

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Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 21, 2025 - March 2, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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