Sales System Information Specialisit

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Sales System Information Specialist

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What does it mean to live the Caterpillar Experience?

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.

Job Summary

We are seeking a Sales System Information Specialist to provide domain leadership across Commercial Order Optimization (COO) and Equipment Processing Center (EPC). This role combines business and process knowledge, technology and architecture expertise, and business relationship management to connect business priorities with SAP, AWS and Salesforce delivery teams.

You will translate business strategy, priorities and requirements into secure, scalable order-management solutions, build trusted relationships and guide design decisions. You remain accountable end to end for domain requirements, solution quality and business outcomes; delivery partners perform most development.

The portfolio spans machine-sales order management, product configuration, order entry and global Sales & Operations Planning across Salesforce user engagement, SAP systems of record, AWS orchestration and integration, factory systems and enterprise data platforms. You will advise on enhancements, modernization and phased expansion, leveraging enterprise-approved AI extensively where appropriate.

What You Will Do:

• Translate strategy and priorities into domain requirements, process maps, specifications, user stories, acceptance criteria and non-functional needs. Use fit-gap and business-case analysis to align stakeholders on value, risk and requirements traceability.
• Apply order-to-invoice expertise to advise stakeholders and delivery teams on all aspects of the order lifecycle and align business rules and resolve cross-system domain exceptions.
• Apply Order management & Fulfillment center process knowledge to guide replenishment, factory sourcing, configuration and controlled order changes or cancellations. Assess component, inventory, production, logistics and financial dependencies to preserve downstream process integrity.
• Engage SAP, AWS and Salesforce teams in design reviews and architectural trade-offs. Assess data mappings and API, event and file-based flows across connected systems, protecting transaction integrity, error handling and recovery.
• Build and manage trusted relationships with business leaders, operational stakeholders and delivery partners. Advise on priorities, reconcile competing needs and explain cross-system impacts, supporting end-to-end accountability for requirements, design quality and business outcomes.
• Guide testing and business acceptance through domain scenarios and cross-system dependencies. Work with delivery teams on functional, integration, regression and UAT coverage, resolving domain defects and confirming acceptance criteria, release readiness and operational impacts.
• Leverage enterprise-approved AI as extensively as appropriate to analyze business and process information, synthesize requirements, evaluate options, prepare artifacts and communications, and support decisions, improving productivity and outcomes. Validate outputs against domain evidence, protect confidential data and retain human accountability.
• Ensure solutions meet enterprise security, performance and quality standards. Establish proper access controls, auditability, approval and notification requirements, and safeguards for master data and transaction accuracy.
• Guide modernization and reusable integration patterns that separate user engagement, business services and systems of record. Evaluate design trade-offs with partners, minimize unnecessary ERP customization, and align phased improvements with enterprise architecture and business value.
• Ensure clear process, solution and support documentation. Train operational users, support adoption and measure post-release outcomes against agreed business measures to find further improvements.
• Advise on and lead resolution of complex domain and application issues with business stakeholders and delivery teams. Use process knowledge and cross-system data to guide root-cause analysis, safe corrective action and prevention, with periodic off-shift and weekend support.
• Perform other job duties as assigned by Caterpillar management from time to time.

What You Have:

• Proven domain leadership and end-to-end accountability for enhancement outcomes, translating priorities into requirements and guiding decisions with business stakeholders, technical teams and third-party delivery partners.
• Strong business and process knowledge in order management, order fulfillment, order-to-cash or supply-chain domains, including cross-system rules, transaction dependencies and exceptions, applied to advise stakeholders and guide delivery teams.
• Technology and architecture expertise in enterprise applications, data modeling and API, event-driven and file-based integration. Ability to evaluate design trade-offs, interface contracts and recovery approaches, protecting end-to-end process and data integrity.
• Experience guiding domain-based test coverage, integration and regression testing, UAT and release readiness, ensuring that delivery teams address business scenarios, operational risks and acceptance criteria.
• Technical understanding of ERP, cloud, integration and user-engagement platforms sufficient to engage SAP, AWS and Salesforce teams, evaluate dependencies and designs, and guide issue resolution. Domain leadership and technology advising, not hands-on development, are the focus.
• Strong systems analysis skills in requirements elicitation, process mapping, fit-gap analysis, functional and technical specifications, user stories, acceptance criteria and requirements traceability.
• Demonstrated problem-solving and data-analysis skills to diagnose issues across applications, assess downstream impacts and coordinate complete corrective action. Ability to use clear solution artifacts or prototypes to validate design decisions.
• Demonstrated business relationship management, facilitation and influencing skills, with excellent written and verbal communication. Ability to build trust, explain architectural trade-offs, manage competing priorities and align business and technical stakeholders.
• AI familiarity and practical competency are required: effective use of enterprise-approved AI for process analysis, requirements synthesis, options evaluation and stakeholder artifacts. Extensive appropriate use is expected in domain engagement, with output validation, data confidentiality and human judgment and accountability.

Top Candidates Will Have:

• Manufacturing, machine-sales, dealer or factory experience, particularly EPC-style replenishment, multi-sourcing, order-to-invoice, inventory, shipping or finance processes. Caterpillar COO or EPC familiarity is an advantage, not a prerequisite.
• Familiarity with SAP ECC or S/4HANA, Sales and Distribution, Materials Management, Variant Configuration, IDoc interfaces, and their roles in complex enterprise order flows.
• Java and/or Python experience developing microservices, AWS serverless or container-based solutions and event-driven integration
• Experience with enterprise data and integration platforms such as SnapLogic, DataStage or Snowflake, including cross-system data quality, visibility and exception analysis.
• Understanding of product configuration and master-data dependencies, including bills of material, effective dates, manufacturing versus commercial rules, and pricing
• Experience with Salesforce or comparable user-engagement applications connected to ERP and order-visibility platforms.
• Relevant Salesforce, AWS, or SAP certifications, or Agile delivery qualifications, as complementary evidence of expertise.
• Experience applying enterprise-approved AI to business analysis, stakeholder engagement or process improvement, demonstrating improved productivity, decision quality or business outcomes.

Skills Descriptors:

• Problem Solving (Expert): Align stakeholders on problem definitions, risks, decision criteria and alternatives; lead resolution of high-impact, cross-functional issues; coach others in evaluating options; and apply industry practices to improve outcomes.
• Technology Advising (Extensive Experience): Advise business and technology stakeholders on products, platforms and solution options; explain trade-offs and business impacts; evaluate emerging technologies; and coach others in effective technology consultation.
• Application Design and Architecture (Expert): Lead the design of complex, multi-technology applications; establish standards and reusable practices; evaluate design tools and techniques; and provide architecture guidance and mentoring.
• Requirements Analysis (Expert): Lead the elicitation, analysis and documentation of functional and non-functional requirements; apply effective modeling techniques; maintain requirements integrity and traceability; and establish analysis standards and practices.
• System and Technology Integration (Expert): Define integration strategies, interfaces, standards and plans across applications, data and technology platforms; lead complex integration efforts; and monitor relevant industry trends and practices.
• System Testing (Expert): Define testing and quality-assurance strategies that improve coverage and throughput; lead testing across multiple initiatives; direct defect investigation and resolution; and incorporate business feedback from pilot, parallel and acceptance testing.
• Systems Software Infrastructure (Expert): Design and guide software infrastructure, architecture and data-management practices; resolve issues across heterogeneous environments; evaluate configuration practices; and coach others on platforms and core technologies.
• Technical Troubleshooting (Extensive Experience): Lead diagnosis and resolution of complex hardware, software, application and communication issues; prioritize response based on business impact; ensure complete corrective action; and coach others in advanced troubleshooting techniques.

Additional Info:

• The primary location for this position is Peoria, IL.
• This position requires you to work in the office FIVE days a week.
• Sponsorship is not available.
• Relocation is available to qualified candidates.

About Caterpillar -

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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