Identity & Access Management (IAM) Manager _ Manager Information Technology

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Identity & Access Management (IAM) Manager _ Manager Information Technology to join Infrastructure Services -CAT IT Division

The Identity & Access Management (IAM) Manager is responsible for leading a global offshore IAM delivery team supporting enterprise identity, access governance, privileged access management, authentication, authorization, and access lifecycle processes. This role manages a team of IAM analysts, engineers, and third-party resources while ensuring the secure, compliant, and efficient delivery of IAM services aligned with enterprise cybersecurity objectives.

The successful candidate will possess broad knowledge across IAM domains, strong people leadership capabilities, operational management experience, and the ability to drive continuous improvement across IAM processes and technologies .

The preference for this role is to be based out of Whitefield PSN Office, Bangalore -KA

What you will do

Team Leadership & Resource Management

• Lead, coach, and develop an offshore team of IAM analysts, engineers, and contractors.
• Manage workload distribution, resource planning, capacity management, and delivery commitments.
• Establish performance goals, monitor team productivity, and drive operational excellence.
• Partner with onshore leadership and business stakeholders to ensure alignment of priorities and outcomes.
• Support hiring, onboarding, mentoring, and succession planning activities.

IAM Operations & Service Delivery

• Oversee day-to-day IAM operations including:
  • User provisioning and deprovisioning
  • Joiner, mover, and leaver processes
  • Access requests and approvals
  • Access certifications and reviews
  • Privileged access management (PAM)
  • Directory services and identity lifecycle management
• Ensure adherence to established service levels and operational metrics.
• Drive incident resolution and problem management for IAM-related issues.

Governance, Risk & Compliance

• Support enterprise IAM governance and compliance initiatives.
• Ensure timely execution of access certifications and access reviews.
• Partner with audit, compliance, and security teams to address findings and remediation activities.
• Monitor adherence to security policies, regulatory requirements, and cybersecurity standards.

Technology & Continuous Improvement

• Maintain working knowledge of enterprise IAM platforms and technologies.
• Identify opportunities for automation, process optimization, and operational efficiency.
• Support implementation and modernization of IAM tools, workflows, and integrations.
• Participate in strategic IAM initiatives and roadmap execution.

Stakeholder Management

• Serve as a key liaison between cybersecurity, infrastructure, application teams, and business stakeholders.
• Communicate operational status, risks, and performance metrics to leadership.
• Build strong partnerships to drive adoption of IAM controls and best practices.

What you will have

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field.
• 7+ years of experience in Identity & Access Management, Cybersecurity, or Information Security.
• 3+ years of people management experience leading global or offshore teams.
• Strong understanding of:
  • Identity Governance & Administration (IGA)
  • Access Certification
  • Role-Based Access Control (RBAC)
  • Privileged Access Management (PAM)
  • Active Directory / Entra ID
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • Federation and Directory Services
  • User Lifecycle Management
• Experience managing vendors, contractors, and managed service providers.
• Strong analytical, communication, and stakeholder management skills.
• This position requires candidate to work a 5-day -a -week schedule in the office.
• Shift Timing:06:00PM -03:00AM IST(US Shift)

Preferred Qualifications

• CISSP, CISM, CIAM, CGEIT, or relevant IAM certifications.
• Experience with SailPoint, Saviynt, CyberArk, Microsoft Entra ID, Okta, Ping Identity, or similar IAM platforms.
• Experience operating in Agile and product-based delivery models.
• Experience supporting large global enterprises.

Skills desired:

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Level Basic Understanding:
• Works to understand the business priorities of internal and external clients.
• Describes profitability drivers and considerations.
• Describes desired or actual business results in measurable scales or terms.
• Explains how the organization makes money.

Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Extensive Experience:
• Compares organization's technology practices to other organizations.
• Discusses organizational position in relation to technology-related trends.
• Cites examples of successful organization initiatives and underlying technologies.
• Presents alternative views of key technologies and their implications.
• Highlights organizational implications associated with major IT trends.
• Advises key lines of business on major advances in technology and implications.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:
• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Working Knowledge:
• Recommends improvements to talent management initiatives based on analysis of data on their effectiveness.
• Maintains strong relationships with formal and informal mentors.
• Implements systems and methods for supporting talent management programs.
• Negotiates for key developmental experiences and transitional experiences.
• Introduces contacts from personal and professional networks to hiring managers.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Extensive Experience:
• Translates vision into specific functional or departmental initiatives.
• Uses a normative decision model (with leadership styles and situational variables) to select style.
• Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
• Uses emotional contagion to affect the mood of group members, tone of group and group processes.
• Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
• Employs various group decision-making methods depending on the situation.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Extensive Experience:
• Manages actual and perceived conflict of interest issues.
• Monitors and communicates vendor effectiveness, reliability and performance.
• Influences existing and new vendor relationships and the approved vendor list.
• Interprets documents detailing service provisions and financial arrangements.
• Explains case studies of effective and ineffective partnering relationships and lessons learned.
• Advises others on the issues and considerations for working with new vendors, suppliers or partners.

IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Level Expert:
• Oversees the establishment and use of best practices in IT service management.
• Leads in the development of information technology and personal technical skills.
• Promotes the use of standard procedures in each function of IT services.
• Creates criteria to measure professional services; ensures the quality of IT services.
• Forecasts technological industry trends and potential risks in IT service management.
• Provides insight into system optimization and development of process-focused IT services.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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