Human Resources Development Coordinator 人力资源协调员

描述

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Supports the business by delivering HR operational services, employee support, and administrative activities to ensure efficient HR processes and positive employee experience.

Responsibilities
• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, HR related local government work, benefits administration, employee data management, facility-level employee experience and engagement communications and activities, visitor management and coordination.
• Provides an excellent communication and service experience when executing employee-facing processes.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

Degree Requirement

Bachelor’s degree or above desired.

Basic Qualifications

• This is an entry-level HR position that can provide a solid foundation for long-term career development in Human Resources. It’s open to fresh graduates or candidates without prior HR experience.
• Proficiency in using digital tools or platforms (e.g., Power BI, Power Automate, Power Apps, SQL, or similar).
• Curious, passionate, proactive, and open to innovation.
• Experience or exposure to project coordination or project management is preferred.
• Excellent written and verbal English communication skills.

Skill Descriptors
Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Working Knowledge:
• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
Level Working Knowledge:
• Analyzes policy and standards documentation and ensures organizational compliance.
• Maintains a specific set of standards and associated HR procedures.
• Communicates and refers potential exceptions upward for review and approval.
• Assists in the development and implementation of specific procedures.
• Provides feedback for the improvement of HR procedures.

Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
Level Basic Understanding:
• Identifies key roles and responsibilities of the HR consulting function.
• Collects information on models for effective consulting of HR related issues.
• Documents various options for solving proposed HR issues and problems.
• Describes major activities performed and services provided by HR consultants.

Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.
Level Working Knowledge:
• Implements a specific aspect of day-to-day HR operations according to HR strategies.
• Assists training sessions related to HR processes and systems.
• Documents routine work flow, resource requirements, dependencies and criticalities.
• Records all HR data and transactions in Human Resources Information Systems (HRIS).
• Generates and interprets standards and management reports on HR activities.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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