Product Service Consultant

描述

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary.

In this role, you will be troubleshooting and Skid Steer Loaders (SSLs) and Compact Track Loader (CTLs) around the world with Caterpillar dealers. In addition, you will help with the identification of new issues and improve quality.

What you will do:

• Troubleshooting of hydraulic systems, electrical systems, structures, and general mechanical systems.

• Working with Caterpillar dealers around the world and sometimes directly with customers to get machines up and running.

• Working with Service Engineers, 6 Sigma Black Belts, and Engineers to resolve product problems, develop solutions, and improve product designs.

• Reviewing service data to determine if a problem is emerging.

• Initiating service publications to provide updates on issues to Caterpillar dealers.

• Pro-actively manage parts stocking levels at the worldwide distribution centers.

What you will have:

Technical Expertise and Problem-Solving: Technical competency, high mechanical, and experience troubleshooting hydraulic systems, electrical systems, and general mechanical systems. This is a core skill to efficiently troubleshoot machines with dealers to get customer machines back up and running.

Effective communication: Ability to effectively communicate with customers, dealers, engineers, facility assembly technicians, etc. This is required since this role will be working with Caterpillar employees and Caterpillar Dealers around the world.

Service Excellence: Respond to customer requests with urgency and positive action. Provide service that customers (internal and external) will describe as excellent and with resolutions in a timely manner. These skills will improve customer satisfaction and improve machine quality as well.

Basic requirements:

- Bachelor’s degree in Engineering.

- Pre-Advanced English.

Top candidates will also have:

- Design engineering work experience.

- Experience troubleshooting and repairing SSLs or other construction equipment.

- Experience working with Caterpillar dealers.

- Strong communication skills.

Additional Details

- Up to 15% travel is required

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:
• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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