Demand & Orders Analyst (Order Management)

描述

Career Area:

Job Description:

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Job Title: Demand & Orders Analyst (Order Management)

Salary: £41,500–£55,000 depending on skills demonstrated

Contract: Full time & permanent

Location: Desford, Leicestershire

The Opportunity

As a Demand & Orders Analyst, you will own all original equipment manufacturer customer orders for Small Drivetrain parts, driving on‑time, in‑full delivery. You’ll manage day‑to‑day order and sales activity, maintain accurate demand data, identify and escalate risks early, and clearly communicate customer commitments. The role focuses on optimising internal resources while retaining the flexibility needed to meet customer requirements in a timely and cost‑effective way.

As a Demand & Orders Analyst, you are accountable for, but not limited to:

• Own and control all new original equipment manufacturer sales orders, coordinating required actions with internal teams and external suppliers to ensure smooth fulfilment.

• Manage customer priorities, including back orders and compliance‑related queries, ensuring timely resolution and clear communication.

• Act as the primary customer contact and escalation point, resolving issues quickly and maintaining strong customer relationships.

• Assess constraints and risks against the sales plan, clearly communicating impacts and mitigation actions to the Commercial Manager.

• Monitor order status, inventory levels, and key supply chain performance metrics, including Customer Shipping Performance, producing regular reports to support business reviews.

• Develop and maintain annual aftermarket customer price lists, reviewing with the Commercial Manager and managing updates throughout the year.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What You Can Demonstrate:

Level: Working Knowledge

• Demand Management: Own and maintain accurate customer demand and forecast data, planning and prioritising workload to manage back orders and past‑due demand while ensuring delivery commitments are met.

• Analytical Thinking: Analyse demand, order, and supply data in a structured and precise way to identify trends, constraints, and risks, using insights to support informed, fact‑based decisions.

• Problem Solving: Identify and investigate order and demand‑related issues, organising information accurately, applying root cause analysis to resolve problems and escalate appropriately where required.

• Effective Communication: Communicate clearly and accurately with customers and internal stakeholders, coordinating actions and timelines to manage inquiries, align expectations, and resolve escalations efficiently.

What You May Have:

• Confident using planning and ERP systems (e.g. SAP, MFG Pro, MRP) and Excel (including pivots and lookups) to manage demand, orders, and supply chain visibility.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Just a quick heads-up: We start reviewing applications as soon as they come in, so if you’re interested, don’t wait too long! We may close the advert early if we feel we’ve got a strong pool of potentially suitable applicants.

Don’t miss out, get your application in soon!

What You Will Get
One Company, Limitless Opportunities

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits: 27 days annual leave + bank holidays, opportunity to buy additional holiday, 10% Bonus, contributory pension scheme - Caterpillar will double the employee's contribution up to 10%, contributory share scheme - Caterpillar will match 50% of the employee's contribution, Employee Support Networks – join groups that offer support, connection, and a sense of community, optional flexible benefits including access to private health and dental care plans, EV car lease etc

Travel: Travel: up to 5% travel to include Global

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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