Digital Product Manager - Dealer Websites

描述

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry-leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:
Join our Cat Digital team and be responsible for providing day-to-day support to dealers and field service staff in relation to product implementation, customization, questions, and problems.

What You Will Do:

• Proactively gathers and synthesizes dealer feedback, insights, and pain points through interviews, workshops, pilots, and ongoing engagement to inform product decisions.
• Establishes feedback loops with dealers to validate concepts, usability, and effectiveness of dealer website tools and capabilities.
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

What You Will Have:

• Business Analysis: Working Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Extensive Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Change Request Management: Extensive Experience in software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• Software Engineering: Working Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
• Software Problem Management: Working Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
• Software Product Business Knowledge: Extensive Experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• User Acceptance Testing (UAT): Extensive Experience with UAT activities, tasks, tools, and techniques; ability to design, implement and evaluate acceptance tests for end-users.
  

Considerations For Top Candidates:

• Typically, a Bachelor’s or Master’s degree preferably in computer science, information systems, marketing, communications, engineering or related field
• Proven experience within Product Management (typically 3+ years)
• Extensive experience leading a technical team while simultaneously managing multiple projects (typically 8+ years)
• Extensive experience with the Agile methodology
• Demonstrated ability to communicate appropriately to ensure a team’s success
• Domain expertise in business applications
• Strong accountability planning/organization, and teamwork
• Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
• Excellent oral and written communication skills
• Experience working with onshore/offshore team model
• Product Owner certification (CSPO from Scrum Alliance)
• Knowledge of SDLC and demonstrated experience employing SDLC in aspects of the project management process
• Experience managing projects using Agile software tools such as, VSTS, JIRA, Team Services, Rally, Aha
• Demonstrated ability to empower teams
• Strong accountability, teamwork, and interpersonal skills, and communication skills

Additional Information:

This position will be based out of either our Chicago, IL; Peoria, IL; Broomfield, CO or Irving, TX offices.

#LI

#BI (used to post on Built In Chicago)

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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