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Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
At Caterpillar, the work we do matters. For more than 100 years, we've delivered products and solutions that support mining, construction, and infrastructure worldwide. Our teams combine engineering expertise, manufacturing excellence, and disciplined execution to deliver equipment that performs in the toughest conditions.
We are seeking an experienced Training Consultant to join Resource Industries, responsible for designing, developing and delivering MineStar service training programs for Caterpillar dealers and mining customers. Based in Perth or Brisbane, this role is ideal for someone with strong practical experience installing, commissioning, integrating, maintaining and troubleshooting MineStar, or similar mining technology systems.
You will play a key role in building the capability of dealer technicians and customer support personnel, ensuring they have the skills and knowledge required to safely support and maintain MineStar solutions in operational mining environments.
Whether you're an experienced trainer or a technical specialist looking to move into a training-focused role, your field experience, technical expertise and ability to translate complex concepts into practical learning outcomes will be critical to your success.
Responsibilities
- Deliver technical training programs covering MineStar products, systems and service procedures.
- Provide instruction on the installation, commissioning, configuration and maintenance of MineStar technologies.
- Deliver practical, hands-on training focused on machine integration, onboard hardware, communications networks and system troubleshooting.
- Support dealer and customer technicians in developing diagnostic and fault-finding capability.
- Develop and continuously improve training materials to align with product updates and industry best practice.
- Partner with product support, engineering, dealers and customers to identify capability gaps and training requirements.
- Provide coaching and technical mentorship to service personnel across Caterpillar's dealer network.
- Promote safe work practices and Caterpillar service excellence standards
What You Will Bring
- Demonstrated hands-on experience installing, commissioning, troubleshooting and supporting MineStar systems in mining environments.
- Strong understanding of onboard mining technology, machine electronics, communications systems and system integration.
- Experience working directly on mobile mining equipment and supporting mining technology deployments in operational environments.
- Well-developed diagnostic and fault-finding skills across hardware, software and communications systems.
- Ability to communicate complex technical concepts clearly and effectively to technicians and service personnel.
- Willingness to travel to support dealer and customer training requirements.
Highly Regarded
- Experience with MineStar Fleet, Terrain, Health or Command products.
- Caterpillar dealer or OEM field service experience.
- Experience delivering technical training, mentoring or coaching technicians.
- Trade, technical or engineering qualifications relevant to mining technology, electrical systems, communications or mobile equipment.
- Background in mining, heavy mobile equipment, oil & gas, or other heavy industrial environments.
What Will Set You Apart
The successful candidate will bring practical field experience and a strong understanding of how MineStar systems are installed, integrated, commissioned and supported on mining equipment.
While experience using MineStar as an operator, planner, dispatcher or system administrator is valuable, this role is best suited to candidates who have directly supported the deployment, maintenance and troubleshooting of MineStar technologies on machines.
Additional Information
- Site-based in Perth or Brisbane (5 days per week)
- Also you will be required to travel for 30 to 60% of the time
- Visa sponsorship is not available
Employee Benefits
- Competitive remuneration, including bonus and share options
- Generous parental leave with flexible payment options
- Strong commitment to diversity, inclusion, and equal opportunity
- Employee discounts across health, wellbeing, travel, and retail
- Global career progression and development opportunities within Caterpillar
How to Apply
If you’re ready to take on a challenging and rewarding role with a global industry leader, apply via:
www.caterpillar.com/careers
Your road to success begins with Caterpillar.
Join a global leader and build a career with real impact.
Caterpillar is an Equal Opportunity Employer.
Caterpillar of Australia is not currently hiring applicants who require sponsorship. As a global company, opportunities may be available in other locations via our careers website.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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