MineStar Onboard Specialist

Job Description:

Serves as an Onboard Specialist in Mining Technology industry. This role serves as an expert of the MineStar on-board autonomous truck technology as well as the onboard terrain and fleet technology. Leverages on/off-board network know-how, understands interactions with base truck layer, understand the operations of key autonomy components (LiDAR, ECM, PCS, IMU, HP receiver). Understands impact of technology induced health events on mining operations and processes. Leverages mining technology application knowledge to improve mining operations, process, change management, increase customer loyalty, and improve sales force effectiveness. This position supports new implementations and ongoing operations for MineStar Command for Hauling. The Onboard Specialist is assigned to a mine site and reports the operation and system performance to a Technology Site Manager assigned to the same operation. Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements, trends, and key areas for product improvement.

What you will do:

• Drive customer recognition of value of Command for Hauling, product feature design, improved processes, and change management.

• Provides technical expertise related to Caterpillar MineStar Technology products, mainly focused on the on-board autonomous technology.

• Provide operational support to the Autonomous Trucks operation.

• Support customers and local Caterpillar Dealers by providing basic product application expertise.

• Consults with site on basic features and processes are in place to support mining technology.

• Benchmarks site performance using several maintenance metrics to ensure continuous improvement on Autonomous truck availability and reliability.

• Recommends MineStar and Mining Equipment Management Best Practices.

• Support customers and local Caterpillar Dealers through the change management process.

• Supports basic training of Caterpillar Dealers personnel in areas of expertise.

NPI Contribution

Increase product-positioning knowledge for Caterpillar

• Provides feedback to product feature/benefits.

• Participate in Field Follows as needed.

Increase / Share Technology Industry knowledge

Increase application expertise and transfer knowledge to others within Caterpillar. 

• Identify and document performance issues based on field observation working with customers and Caterpillar Dealers.

• Serves as team members to establish best practices and knowledge share.

• Publish knowledge profiles for review by other specialists as a form of internal training and knowledge transfer.

Increase awareness & presence of caterpillar in the mining technology industry

Improve the industry’s perception of Caterpillar. 

• Serve as a basic application specialist to customers and dealers.

What you have:
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence and Field Support : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
 

Basic Requirements:

• College Degree: Mechanical, Electrical, Electronic or Mechatronic Engineering (desired) or similar, or equivalent experience.

• Working background in Mining Heavy Equipment Maintenance.

•  Minimum of 1 year of experience within Mining Industry or Mining Technology (Systems and Practices)

• Intermediate English

Top candidates will also have:

• Basic knowledge on high precision positioning systems (GNSS) and Network Communications.

• Experience on Caterpillar MineStar Command for Hauling on-board technology or similar.

• Driver License

• Advanced English

• Knowledge in data analytics and experience in data base reporting (ex. SQL, SAP BO, PowerBI)