Senior Customer Services Representative (Legal Rep)

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Financial Services is the global financing company of Caterpillar Inc, USA, the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. From our headquarters in Ismaning near Munich, we serve the markets of Germany, Austria, and Switzerland. In close cooperation with our dealer organizations, we offer our customers tailored and innovative financing and leasing solutions on-site.

For our Customer Services department, we are looking for a Fully Qualified Lawyer to fill the position of Senior Customer Services Representative (Legal Rep) . In this role, you will be responsible for handling distressed financing and leasing contracts, advising the Customer Services team on legal matters, and supporting them in receivables management. Your tasks will also include collaborating with the Compliance department (Zentrale Stelle) in the area of prevention of money laundering, terrorism financing, and other criminal activities.

What You Will Do

• Independent and responsible handling of insolvencies and bankruptcies
• Remarketing of repossessed machines
• Assessment of restructuring and continuation concepts and responsibility for credit decisions on contract restructurings within your own credit competence
• Preparation of decision templates for credit decisions that exceed your own credit competence
• Active receivables management
• Responsible contact person for insolvency administrators, end customers, dealers, and field staff
• Attending customer and dealer appointments, participating in meetings with insolvency administrators
• Reporting and maintaining databases

What You Have

• Fully qualified lawyer ( Volljurist; bar admission not required)
• Effective communication; fluent in German and communicative in English
• Decision Making and Critical Thinking
• Strong Customer Focus and Relationship Management skills
• Proficiency in MS Office
• Assertiveness and negotiation skills

What We Offer

• Permanent employment, 39-hour week with hybrid work model (3 days per week from the office)
• Collegial team, flat hierarchies, and short decision-making paths
• Extensive and intensive onboarding by mentors in the specialist departments
• Diverse training opportunities
• Attractive compensation package with profit sharing and employee shares
• Employer-funded pension and life insurance
• Company bike leasing, membership with Urban Sports Club or Edenred City Card
• Employer subsidy for capital-forming benefits, travel cost reimbursement, free beverages
• Good transport connections and company parking; team events

A valid work permit or EU-25/EFTA citizenship is required for this position.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.​​​

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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