Manager Software Engineer - D365 CE

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Title: Manager Software Engineer - D365 CE

Management Level: Manager

Job Summary:
Caterpillar is seeking a Manager, Software Engineer to lead the technical delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions with strong integration into Dynamics 365 Finance & Operations (F&O). This role blends hands‑on technical expertise, solution architecture ownership, and people management to deliver enterprise‑scale CRM and ERP solutions.

The successful candidate will act as a technical authority, guiding architectural decisions, building complex solutions, and managing engineering teams. This role requires close collaboration with product owners, functional consultants, integration teams, DevOps, cloud infrastructure, and enterprise architecture teams to ensure high‑quality, secure, and scalable solutions.

What You Will Do:

This role will lead the end‑to‑end design, development, and delivery of scalable enterprise solutions across Microsoft Dynamics 365 Customer Engagement and Finance & Operations. Responsibilities span multiple apps in CE, including Sales, Marketing, Customer services & Field services. The Solution Architect will be accountable for designing, building, and implementing complex solutions that integrate seamlessly across these Dynamics 365 applications like D365 F&O, ensuring scalability, performance, and business value.

Key responsibilities include:

Technical & Architecture Leadership

• Lead end‑to‑end design, development, and delivery of Dynamics 365 CE solutions (Sales, Customer Service, Marketing, Field Service) with integrations to D365 F&O.
• Define and own the technical architecture ensuring scalability, performance, security, and alignment with enterprise standards.
• Guide technical strategy for CE implementations, upgrades, customizations, and integrations.
• Partner with functional leads, PMs, and vendors to align technical delivery with business objectives.

Hands‑On Development & Governance

• Maintain hands‑on involvement in CE customizations including:
  • Plug‑ins, workflows, business rules, and forms
  • Model‑driven and canvas apps
  • Power Automate flows and custom APIs
• Design and develop integrations and web services using C#, .NET, JavaScript/TypeScript, and modern frontend frameworks as required.
• Enforce code quality, performance optimization, upgrade‑safe practices, and D365 CE best practices through reviews and governance.

Integration & Data Management

• Design and oversee integrations across CE, F&O, Power Platform, Azure services, and third‑party ISVs using:
  • OData and REST/SOAP APIs
  • Azure Logic Apps, Service Bus, Data Factory
  • Dual Write / Dataverse integrations
• Support and guide data migration and ETL strategies, acting as the technical SPOC where needed.
• Ensure security, compliance, and role‑based access are aligned with enterprise standards.

DevOps, Release & Environment Management

• Own CI/CD pipelines and DevOps practices using Azure DevOps.
• Manage CE and Power Platform environments across Dev, Test, UAT, and Production.
• Oversee Power Platform Admin Center (PPAC) activities including deployments and lifecycle management.
• Estimate development effort, monitor delivery progress, and manage technical risks.

People Management & Team Leadership

• Manage and mentor D365 CE engineering teams, providing technical guidance, performance feedback, and career development.
• Drive consistent delivery through effective capacity planning, prioritization, and collaboration.
• Conduct technical workshops, solution reviews, demos, and stakeholder discussions.
• Foster a culture of accountability, innovation, and continuous improvement.

Reusable Assets & Innovation

• Drive creation of reusable CE templates, accelerators, and frameworks.
• Promote automation and AI‑enabled capabilities using Copilot Studio and AI Builder.
• Stay current with Microsoft D365 CE, Power Platform, and Azure roadmap to influence future solutions.

What You Will Have:

Software Development

• Proven experience as a Technical Lead or Solution Architect in at least 8 full cycle Dynamics 365 CE implementations.
• Hands on expertise with CRM workflows, plug ins, Power Platform integrations, and customization of CE entities.
• Advanced proficiency in Azure services (Logic Apps, Service Bus, Functions, API Management) and Power Platform (Power Apps, Power Automate, Power BI).
• Skilled in front end frameworks such as React and Angular for custom UI development.
• Provides consulting on upgrade safe customizations and extensibility frameworks.

Software Development Life Cycle

• Strong understanding of software development lifecycle (SDLC), Agile/Scrum, and SAFe methodologies.
• Exposure to PI planning, sprint execution, and DevOps practices.
• Interprets product development plans and functional documentation, ensuring alignment with business goals.
• Applies performance tuning strategies and continuous improvement practices.

Software Integration Engineering

• Skilled in integration strategies between CE, F&O, Power Platform, Azure services, and third party ISVs.
• Designs and implements integrations using:
  • OData
  • REST / SOAP APIs
  • DMF / Data Management Framework
  • Azure Logic Apps, Service Bus, Data Factory
  • Dual Write
• Experienced in aligning CE with ERP and legacy systems for seamless data exchange.
• Supports ETL processes and data migration strategies, acting as the primary technical SPOC.

Software Product Design / Architecture

• Deep understanding of CE architecture, design patterns, agile methodologies, and performance optimization.
• Provides guidance on strategic areas such as ALM, environment strategy, integration strategy, data migration strategy, and security strategy.
• Architects robust, scalable, and secure CE solutions aligned with business requirements.

DevOps & Release Management

• Strong knowledge of DevOps pipelines, CI/CD, Git, and Azure DevOps practices.
• Manages build, release, and deployment activities across CE environments.
• Oversees Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments.
• Skilled in environment management, monitoring release dependencies, and ensuring compliance with Microsoft standards.

Leadership & Communication

• Demonstrated experience managing technical teams and driving engineering excellence.
• Strong stakeholder communication skills across business, IT, and vendor teams.
• Ability to balance hands‑on technical contribution with people and delivery management.

Considerations For Top Candidates:

• Expert‑level experience with Dynamics 365 CE development and solution architecture.
• Expert‑level experience with Microsoft development stack (C#, .NET, JavaScript, TypeScript).
• Expert‑level experience with Azure DevOps, CI/CD pipelines, and Azure microservices.
• Extensive experience with Microsoft Fabric for data integration and analytics.
• Strong knowledge of integration strategies (OData, REST APIs, Dual Write, Azure Logic Apps, Service Bus).
• Working knowledge of Azure tenant and environment management for CE and Power Platform.
• Experience collaborating with ISVs and IPs, and integrating CE with F&O using Common Data Services (Dual Write).
• Proficient in customization, configuration, and development (plug‑ins, workflows, Power Automate, business rules).
• Familiarity with front‑end frameworks (React, Angular) for custom UI development.
• Hands‑on experience with automation, AI Builder, and Copilot Studio to enhance CE business processes.

Experience :

• 12–15+ years of demonstrated work experience in ERP technologies with 10+ years in Microsoft Dynamics 365 CE development and customization.
• Proven experience as a Technical Lead or Solution Architect in at least 8 full-cycle D365 CE implementation.

Certifications (Preferred)

• MB-700: Solution Architect Expert (Optional)
• MB-210, MB-220, MB-230 & MB-240
• PL-600: Microsoft Power Platform Solution Architect
• Experience with Power Pages (portals) or AI-powered Copilot Studio.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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