Risk and Compliance Professional (Global Warranty)

Beschrijving

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Risk and Compliance Professional (Global Warranty) in Peoria, IL. As a Risk and Compliance Professional, you’ll ensure that claims adhere to export controls and sanctions regulations and that warranty processes comply with enterprise and business division standards and controls. This is accomplished through review and screening of claims information using enterprise applications. Requires strong collaboration with internal business partners including Cat Trade COE, legal, and division compliance as well as dealers.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Less than 10% (Domestic)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

• Perform review & screening of claims information to ensure compliance with export controls and sanctions regulations
• Create, revise and implement policies & procedures and assess activities against internal controls
• Conduct related risk & compliance training for Global Warranty team
• Identify potential risk and compliance vulnerabilities, develop & implement corrective action plans, and provide guidance for future situations
• Participate in compliance reviews and audits related to Global Warranty processes, develop & implement remediation plans, and support certification and recertification processes
• Review data, identify trends and make recommendations to further mitigate risks and improve processes
• Represent Global Warranty through participation in various continuous improvement projects
• Answer compliance related questions from dealers and internal partners

What You Have (Basic Requirements):

• Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.

• Risk Management: Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.

• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Audit and Compliance Function: Knowledge of major responsibilities and tasks of Audit and Compliance (A&C) function; ability to manage the operation of A&C function in various business environments.

What Will Set You Apart (Top Candidates Will Have):

• A bachelor's degree or equivalent experience
• 10+ years of relevant work experience
• Knowledge of Caterpillar export control policies, processes and applications
• Excellent skills in collaboration, communications, and risk management
• Experience working with Caterpillar dealers and Cat Trade COE
• Ability to effectively handle difficult and/or sensitive situations with appropriate professionalism to achieve desired outcomes
• Knowledge of Caterpillar products, warranty policies and processes
• Knowledge of Caterpillar systems (GTS, SIMS, SCAS, Claimsi, PowerBI, Snowflake, etc)

What You Will Get:

You’ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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