Machine Technical Support Representative

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Global Construction & Infrastructure (GCI) division has an exciting opening for a Technical Support Representative dedicated to support the Tennessee and North Mississippi CAT dealers. Working hands-on with construction equipment, customers, and dealers, this role consults on machine product problem management within an assigned territory for Caterpillar machines. This is a dealer and customer facing assignment where technical aptitude partnered with strong decision making and customer service skills is the key to success. If being hands-on with Caterpillar machines in the field sounds appealing, apply today! 

What You Will Do:

• Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
• Building dealer's technical capabilities to identify and repair product deficiencies.
• Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.
• Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

Skills You Have (working experience and proficiency):

• Product Technical Knowledge – Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Construction equipment/heavy machinery experience (hands on or job in industry). 
• Problem Solving – Analyzes and synthesizes information and devises alternative resolution strategies. Proven experience resolving critical or wide-impact customer problems.
• Service Excellence and Customer Focus – Consistently meets or exceeds customer needs and expectations and provides excellent service in a direct or indirect manner. Anticipates customer needs and proactively satisfies. 
• Project Management and Consulting – Assists in detailed project plans including cost, schedule, and resource requirements and carries out the agreed-upon consulting assignment in a professional manner.
• Effective Communications – Communicates well downward, upward, and outward;  Adapts documents and presentations for the intended audience and provides feedback and coaching to others’ presentations.

Top Candidates Will Also Have: 

• Prior field based or dealer facing experience 
• Technical knowledge or experience troubleshooting construction equipment product issues
• Demonstrated ability to work independently and on complex technical assignments  
• Excellent computer skills including Microsoft products

Additional Details: 

• Location: This role is required to work from Nashville, TN area.
• The role requires the ability to travel 50%, mainly by car.
• A company vehicle and cell phone stipend are provided.
• Territory: This role will cover Tennessee and North Mississippi
• Domestic relocation support is available to Nashville, TN area.

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

February 18, 2025 - February 28, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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