Aftermarket Technology Enabled Parts Specialist

Caterpillar’s Motor Grader Product Group is hiring an Aftermarket Technology Enabled Parts & Services Specialist in their Aftermarket (Parts & Service) Lifecycle group. The market-leading Cat Motor Graders play a significant role in helping our customers build the world. If you are looking to play an impactful role in building a better world, look no further than the Motor Grader team at Caterpillar. 

Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams, representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. 

Role Summary:  As an Aftermarket Technology Enabled Parts & Services Specialist, you will own the Motor Grader parts and service business for predictive, operator assistive, and safety focused parts for both Construction and Mining.

What You’ll Do:  

• Partner with Integrated Component Solutions condition monitoring teams, Digital Product software enabled application teams, PSLD kitting teams, construction and mining sales execution teams, marketing groups, and Motor Grader teams to align and execute strategies. 

• Lead and support projects related to growing predictive, operator assistive, and safety focused parts and service business.  

• Support Dealer and/or customer requests related to issues, product knowledge, or material for Motor Grader predictive, operator assistive, and safety focused aftermarket parts. 

• Support parts growth through development of products and programs, working closely with internal partners. 

• Support parts growth with proactive stocking and supply

• Gather and provide voice of customer and voice of dealer to the motor grader product group and internal partners. 

• Assist in the execution of growth initiatives related to Motor Grader predictive, operator assistive, and safety solutions.

• Give input and direction on new ideas and strategies based off voice of customer/voice of dealer and previous field experience.

• Report out on the Motor Grader technology enabled parts results vs business plan to maximize OPACC/profit. 

What You Have:  

• Progressive job-related experience in digital, parts and service, dealer facing roles, or aftermarket sales/marketing roles

• Effective communication skills 

• Strategic thinking skills

• Relationship management skills

Top Candidates Will Also Have:  

• Experience working with condition monitoring

• Previous field experience working with customers and dealers

• Digital fleet management or related industry knowledge specifically customer services needs and what customers value in services

• Go-to-market experience

• Project management skills including collaborating with multiple parties successfully and managing multiple projects

• Problem solving skills using root cause analysis

Additional Details:

• Work location: Peoria, IL

• Domestic relocation assistance is available to Peoria, IL

• Travel up to 20% 

• Caterpillar operates in a hybrid work model, requiring 3 days of onsite work each week

How We Support You (Employee Benefits)  

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

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