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Marketing Sales Product Support – Mast@2X

Marketing / Sales / Product Support

Product Service Engineer

Plaats Chillicothe, Illinois, United States of America
Datum geplaatst
Contract type Full time
type job Regular
Requisition ID R0000085406

Career Area:

Marketing / Sales / Product Support

Job Description:

What matters most to you?  Is it being part of a strong team?  Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters.

Caterpillar’s Energy and Transportation Division is currently seeking a Product Service Engineer for IPSD Large engines, located in Mossville Illinois.  In this role you will focus on improving product quality and customer reliability of the C7-C18 engine platforms with a focus on aftertreatment system.  This position will monitor the aftertreatment product health for IPSD-LE current production engine models and provide service engineering support to launch, resolve and communicate CPI issues related to aftertreatment systems for IPSD in America’s.  You will also be the main contact for aftertreatment service engineering support in North / South America for IPSD and provide Tier 3 level support for DSN Tier 2 analysts.

Job Duties/Responsibilities may include, but are not limited to:

  • Responsible for monitoring the overall aftertreatment performance, quality and warranty on IPSD products in America’s for both Caterpillar and Perkins branded engine applications. 

  • Identify aftertreatment problems on IPSD Caterpillar and Perkins branded engine applications and define the problem in terms of symptoms, applications, and conditions. 

  • Work with dealers and engineering to help determine root cause of the problem and collect any information needed to support issues investigation.   

  • Work with engineering to provide guidance on interim corrective actions to the field quickly to minimize warranty impact. 

  • Participate in developing permanent corrective actions for the problem, validating the solution and publishing corrective actions.  Publications will include service magazines, engine news, technical information bulletins and service letters.  Initiate product improvement programs through PIP / PSP warranty program preparation to address commercial / business impact of field problems.

  • Provide aftertreatment technical product support to dealer personnel, machine product service engineering groups, design engineers, service technical representatives (GCI, Industrial, BCP, Mining, etc). 

  • Conduct dealer and customer visits to personally provide technical assistance on urgent field problems when necessary.

  • Provide IPSD DSN Tier 2 analysts guidance on difficult DSN tickets and work with engineering to answer any unresolved questions

Basic Qualifications

  • Requires a Bachelors’ degree in Engineering and 5+ years of product related and/or field experience.

  • High level of knowledge of engine and aftertreatment systems and control strategies.

  • Proficient analytics tools user

  • Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)

Top Candidates will also have:

  • Advanced Engineering Degree

  • Service engineering experience

  • CANape/DATK/Forecast/CATET/Tableau/PowerBi experience

  • SC2 and Product link working knowledge

  • Strong mechanical aptitude

  • Interpersonal skills

  • Highly Motivated

  • Strong business acumen

Additional Information

  • This position will be based in Mossville, IL

  • Travel requirement up to 25%, may include international travel

Relocation assistance is not available for this position.  Any relocation costs incurred would be the responsibility of the selected applicant. 

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at


EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here .

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