Training Consultant - Asphalt Paver & Compaction Products

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

Be the expert who turns Caterpillar equipment into customer success. In this role, you will shape and deliver technical and application training programs and machine commissioning services that give dealers and customers the confidence and know-how to get the most from their machines from day one. You will work side by side with dealers, customers, and business partners, using real performance data to keep our training sharp, relevant, and making a measurable impact.

What You Will Do

• Develop and deliver technical and application training programs and new machine commissioning services for Asphalt Paver and Compaction products.

• Gather customer service performance data to measure success of the
  training programs; monitor ROIs and take action to improve training effectiveness.

• Review and maintain training materials to ensure compliance with
  organizational policies and procedures.

• Evaluate new training methods, tools, and content options to determine the
  feasibility of use and application in future customer service training programs.

• Partner with business stakeholders to understand and meet their training needs.

What You Will Have (Core Skills)

Customer Focus: Knowledge of the values and practices that align customer
needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques;
ability to meet or exceed customer needs and expectations and provide
excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making
process and associated tools and techniques; ability to accurately analyze
situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the application of
appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process problems;
ability to apply knowledge of problem solving appropriately to diverse situations.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and
strategic training operations.

Top Candidates Will Have

• Extensive technical knowledge of hydraulic, electrical, and machine systems for heavy equipment, ideally for Asphalt Pavers and Compaction products.

• Ability to turn complex technical and application content into practical, engaging learning.

• Familiarity with Asphalt Pavers and Compaction applications.

• A customer-first mindset and a record of building strong, lasting relationships with dealers, customers, and internal partners.

• A data-driven approach to measuring training effectiveness and ROI, and the initiative to continuously improve programs based on results.

• Strong consulting, problem-solving, and communication skills, with the confidence to advise business partners on their training needs.

• Curiosity about new training methods, tools, and content, and the creativity to put them to work.

Additional Information

• This position is located in Brooklyn Park, MN
• Relocation assistance is available
• Visa sponsorship & ISE assistance is not available
• Travel expectation in this role is 50% with seasonal peaks up to 80%
• Working onsite is required when not traveling

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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