Quality Supervisor

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The Quality Supervisor will lead incoming quality and manufacturing process quality for the Drivetrain facility, ensuring that products and manufacturing processes consistently meet quality standards and customer requirements. This role leads and develops the quality team, drives resolution of complex quality issues, strengthens quality assurance processes and control plans, and partners cross-functionally to improve product quality and manufacturing process capability.

Key Responsibilities

• Team Leadership: Lead, manage and develop incoming and process quality teams, including quality engineers, specialists and inspection resources, to ensure quality standards and performance expectations are achieved.
• Incoming Quality: Oversee incoming material and supplier-related quality issues, driving containment, root-cause investigation, corrective actions and prevention of recurrence.
• Process Quality: Lead manufacturing process quality activities, identify quality risks and non-conformance trends, and continuously improve quality assurance processes and control plans.

• Customer Feedback Quality: Lead the response to customer quality feedback and complaints, ensuring timely containment, root-cause analysis, corrective actions and prevention of recurrence.

• Quality Performance: Monitor quality metrics and internal/external non-conformance trends, develop and review quality reports, and drive actions to achieve quality objectives and continuous improvement.
• Continuous Improvement: Support the development and continual improvement of quality assurance strategies, processes, guidelines and control plans to improve product quality, reliability and manufacturing process stability.
• Think Differently: Challenge traditional ways of working and introduce innovative approaches to improve quality processes, problem solving and team effectiveness.
• Digitalization: Drive digital and data-driven solutions to improve quality monitoring, traceability, workflow efficiency and proactive risk identification.
• Cross-functional Collaboration: Partner closely with Production, Manufacturing and other stakeholders to resolve quality issues and close quality risks effectively.

Required Skills

• Problem Solving: Ability to identify and document quality problems, evaluate alternatives, use fact-finding and diagnostic tools, and drive effective resolution.
• Accuracy and Attention to Detail: Ability to recognize the impact of errors and omissions and apply appropriate methods to verify outputs and maintain high levels of quality precision.
• Effective Communications: Ability to communicate quality issues, priorities and recommendations effectively with engineering, manufacturing, suppliers, quality teams and management.
• Quality Management System (QMS): Understanding of QMS functions and its role in documenting and controlling manufacturing processes to meet customer and regulatory requirements.
• People Leadership: Demonstrated ability to lead, manage and develop quality professionals and teams while driving accountability for quality results.

Preferred Skills

• Experience in manufacturing quality, incoming quality, supplier quality and/or process quality.
• Quality experience in Drivetrain products, mechanical systems or other complex manufacturing environments.
• Knowledge of Lean Manufacturing principles and continuous improvement approaches.
• Strong planning and organizing, performance management, decision-making and critical-thinking capabilities.
• Experience leading cross-functional resolution of complex quality issues involving manufacturing, engineering, supply chain and/or suppliers.

• Experience leveraging digital tools, data analytics, and automation to improve quality management, visualization, traceability and workflow efficiency.

• Demonstrated ability to think differently, challenge conventional approaches and translate innovative ideas into practical quality and operational improvements.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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