ATS Business Support Manager

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary
We are seeking an ATS Business Support Manager to lead a team supporting Caterpillar's Automatic Transfer Switch (ATS) business. In this role, you will provide leadership, coaching, and development for a team focused on dealer and customer support, operational execution, and business process improvement. You will collaborate closely with sales, product, operations, and dealer-facing teams to strengthen customer relationships, enhance team capability, improve documentation and processes, and support the continued growth of the business.

What You Will Do

• Lead, coach, and develop a team supporting the ATS business and dealer network.

• Drive team performance through training, mentoring, and continuous development.

• Build and maintain strong relationships with dealers, customers, and cross-functional partners.

• Improve and maintain business processes, documentation, and operational tools.

• Support new product introductions and business growth initiatives.

• Partner with leadership to identify opportunities, solve business challenges, and help shape strategy.

What You Will Have

• Tactical and Strategic Planning: Working knowledge of effective planning techniques and ability to contribute to operational, tactical and strategic planning in support of the overall business plan.

  • Monitors progress of work against plan as required to meet objectives.

  • Reports variances and makes agreed-upon corrections.

• Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

  • Develops alternative techniques for assessing accuracy and relevance of information.

  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Customer/Market Focus: Working knowledge and understanding of the importance of remaining aware of shifting market priorities and ability to respond to internal and external customer needs in a manner that consistently adds value.

  • Focuses product and service features and functions on the customer's critical success factors.

  • Delivers customer value within parameters of profitability and other targets.

• Managing People: Working knowledge of processes involved in managing people; ability to lead successful teams and diligently address issues related to performance and conflicts at the workplace.

  • Reviews progress and performance of employees; addresses bottlenecks or concerns impending employee growth.

  • Works with employees to set and define performance standards and career development goals; supports in achieving them.

What Will Put You Ahead

• Manufacturing leadership experience.

• Experience supporting dealer or customer-facing organizations.

• Knowledge of ATS, switchgear, electric power, or related products.

• Process improvement and team development experience.

Additional Information

• This position requires the candidate to work a 5-day-a-week schedule in the office.

• Travel up to 10% is possible.

• Relocation is available for this position.

• Visa sponsorship is NOT available for this position.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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