Marketing & Sales Operations Representative

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Marketing & Sales Operations Representative

Salary Grade: £50,000 to £62,000 (depending on experience)

Location: Wimborne

Benefits:

· 25 days annual leave

· Up to 10% Bonus

· Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%

· Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

· Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase

About Us

Caterpillar Marine Power UK Ltd is located on the outskirts of Wimborne on the Ferndown and Uddens Business Improvement District. Positioned centrally along the south coast, it is located close to national and international transport links.

With approximately 130 members of staff, there is a long and distinguished history spanning over 50 years of manufacturing marine propulsion and auxiliary engines under the Cat® and Perkins Marine® brands. Genset packages ranging from 1.5 Litre to 7.1 Litre and 7.1 Litre propulsion engines are produced at the Wimborne site.

The facility employs a wealth of hugely experienced designers, engineers and technicians used to providing solutions for commercial, pleasure, and military customers. From the design, testing and building, each engine is proven before leaving the premises to ensure the best performance for the end-user.

Job Summary

Advising on marketing and sales initiatives and dealer/customer related strategies, systems and processes.

What You Will Do:

• Enable Services Revenue growth by supporting Cat Marine teams in deploying customer experience and service operations initiatives.

• Develop deep expertise to advise Cat Marine and dealers on process improvement on areas such as customer management, service transformation, customer onboarding.

• Ensure delivery of Strategic Growth Council objectives, through the growth planning process. Measure dealer performance and support Cat Marine on developing improvement action plans and gap resolution initiatives to support Cat Marine growth objectives.

• Actively support Cat Marine by resolving problems regarding business plan execution, operational improvement, and achievement of targets.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

• Ability to speak French is an advantage.

• Previous marine experience, specifically in service operations.

• The role will involve Cat dealer and customer site visits to understand on the ground operations and take Cat Marine customer experience to the next level.

Additional information:

• This role requires 5 days in the office model. Ad-hoc flexibility is accommodated aligned with Business needs.

• 50% Travel within Europe, Africa & Middle East

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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