Machine Technical Service Representative

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Building Construction Products (BCP) division has an opening working as a Machine Technical Service Representative. Working hands-on with customers and dealers, our Technical Representatives provide customer and dealer support on Caterpillar machines. They represent Caterpillar face to face, reviewing and resolving customer needs onsite and within Caterpillar dealer facilities. Technical Representatives have a direct bottom line impact on Caterpillar and dealer financial results. Leadership and technical aptitude partnered with strong decision making and customer service skills are this role’s key to success.

What You’ll Do:

In this role, you will be on the frontline of supporting our network of dealers and customers in Europe. Cultivating strong customer and dealer relationships and using sound logic, you’ll be responsible for executing decisions on behalf of Caterpillar to ensure superb customer and dealer experience.

• Represent Caterpillar at customer and dealer sites to understand customer needs and machine applications and performance

• Travel to dealer locations to consult on product performance within assigned territory (across Europe, including, but not limited to, Italy, Spain, Portugal, France, Belgium, Poland, Romania and Balkans)

• Exercise strong decision-making skills, making judgements on complex products

• Determine appropriate levels of support required for customer experience and peak product performance

• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth and process improvements

• Help dealers achieve higher service quality working with industry sales representatives to develop total customer solutions

• Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction

• Liaison with Caterpillar Product Support Managers and Support Engineers for product enhancements and future developments

• Educate/train dealers on Caterpillar product technical specifications

• Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined

How You’ll be Successful:

• 4+ years of engineering or product support experience

• Bachelor’s degree or equivalent years of professional experience

• Ability to travel up to 50%

• Fluent in English and one other European language preferred (French, Spanish, Polish, would be an asset).

• Good written and oral communications skills and the ability to articulate complex information in a simple and concise way.

• Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals.

• Self-starter with a demonstrated ability to manage own assignments.

• Dynamic, team player with initiative.

• Strong prioritization capability.

• Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the Caterpillar dealer organization

Additional Skills for Success (Desired Qualifications):

• Construction equipment technical experience

• Knowledge of Caterpillar dealer network

• Technical aptitude and strong computer software skills to work in a suite of online Caterpillar systems

• Strong time management and organization skills

• Ability to work collaboratively effectively and respectfully

• Ability to read engineering designs

• Experience with PowerBI

• Knowledge and understanding of how CAT machines operate

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Job Title: Machine Technical Service Representative

Contract: Permanent

Salary: £57,500-£67,500 depending on experience

Benefits: 27 days annual leave + bank holidays, 12% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website

Location: Desford, Leicestershire

Hours: 37.50

Travel: 50% European travel

About BCP

The Building Construction Products (BCP) division team is comprised of more than 9,000 employees—from assemblers and accountants to marketing professionals and engineers—we work in factories, warehouses, and offices all over the world.

We are responsible for the design, manufacturing, marketing and support of Caterpillar’s line of small, versatile construction machines and attachments for the commercial construction, residential construction, specialty trades, landscaping and agriculture industries. Products include small wheel loaders, compact wheel loaders, backhoe loaders, compact track loaders, mini hydraulic excavators, skid steer loaders, telehandlers and small track-type tractors.

CATERPILLAR

Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products and services that help our customers build the world around us. With that level of impact comes the platform to care for the world, we work in. That’s why we lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

What will Caterpillar do for you?

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. Your power our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Just a quick heads-up: We start reviewing applications as soon as they come in, so if you’re interested, don’t wait too long! We may close the advert early if we feel we’ve got a strong pool of potentially suitable applicants.

Don’t miss out, get your application in soon!

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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