Product Support Operations Rep

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Position:

As a Product Support Operations Representative (PSOR), you are primarily responsible to lead and deliver differentiated dealer capabilities with Cat dealers and Caterpillar industry partners to execute the Enterprise Strategy. This position will be based in Brisbane and will be responsible for Hastings Deering Australia and Pacific Island Dealers.

Key responsibilities will include:

• Lead and deliver differentiated dealer capabilities (fundamental and industry-specific)

• Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers

• Identify and deliver targeted Service Operations improvements.

• Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve customers’ toughest challenges.

• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.

• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).

• Support initiatives to enhance dealer effectiveness, safety capabilities, overall segment growth, process improvement, and warranty policy.

• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)

• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Product Support Operations related strategies. You will build strong business relationship with the dealers, connect data to identify opportunities and develop solutions which support dealers to solve customers’ toughest challenges.

Desired Skills and Experience:

• Customer Focus

• Problem Solving and Project Management

• Service Excellence

• Consulting and Change Management

• Decision Making and Critical Thinking

• Analytical skills to interpret and understand data to drive actions

• Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust

• Ability to steer change, identify problems and develop solutions

• Effective communications and negotiation skills

• Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial

• Must be willing to travel up to 40%

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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