Business Development Manager – D365

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Business Development Manager – D365

Salary: Starting from £68,162 depending on experience

Location: Larne

Benefits:

• 25 days annual leave + Bank Holidays
• Up to 20% Bonus
• Cash Car Allowance
• Contributory pension scheme - Caterpillar company contribution is up to 6%
• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

The Opportunity
We have two openings to expand our Business Development Manager – D365, these roles are responsible for leading global business development efforts for Cat Converge Suite, a Caterpillar Dealer ERP with a primary focus on dealer engagement, helping to build a sustainable pipeline with qualified engagements for solutioning team.

This role leads a team of business development professionals responsible for identifying dealer needs, designing solutions, partnering across engineering, product teams, and Microsoft to gain dealer commitment to purchase and deploy.

The position plays a critical leadership role in accelerating dealer adoption by driving a proactive, value-led engagement model and establishing scalable, repeatable approaches to dealer interaction.

What You Will Do:

• Develop a pipeline of interested and engaged Cat Dealers.
• Identifying and analyzing dealer organization's strengths and weaknesses and responding to opportunities to align product capabilities to dealer value.
• Develop and nurture a strong pipeline with ongoing, day to day management of data accuracy
• Developing and managing a business development program in alignment with long and short-term strategies;
• Oversee development and delivery of tailored product demonstrations that align to dealer business needs and scenarios.
• Drive high-quality product value presentations that clearly articulate business outcomes and return on investment.
• Coordinate and integrate subject matter experts (SMEs) across functional areas (Sales, Service, Supply Chain, Finance) into dealer engagements.
• Ensure structured and consistent approach to dealer workshops, meetings, and solutioning sessions.
• Partner with pipeline management and sales teams to align solutioning efforts with opportunity progression and deal strategy.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional requirements:

• bachelor’s degree in business, Information Systems, Engineering, or related field.
• experience in business development, sales, or pre-sales within enterprise software or technology environments.
• Demonstrated experience building and managing sales pipeline in complex enterprise environments.
• Experience working with cross-functional teams in a global, matrixed organization.

Top Candidates will also have experience of some of the following

• Experience with Microsoft Dynamics 365 (Customer Engagement and/or Finance & Operations)
• Strong understanding of ERP, CRM, and digital transformation platforms.
• Experience in dealer, distribution, manufacturing, or industrial sectors.
• Proven ability to translate technical solutions into business value.
• Experience working across global markets and diverse stakeholder groups.
• Working knowledge of Dynamics 365 Customer Engagement (Sales, Customer Service, and Field Service)
• Ability to demonstrate end-to-end business processes within D365
• Understanding of ERP architecture, master data, workflows, security roles, and integrations
• Identify solution fit, process gaps, risks, and integration requirements
• Develop high-level solution recommendations aligned to dealer business objectives
• Translate dealer requirements into actionable discussions with Product, Engineering, and Deployment teams
• Support business case development and value realization planning
• Working knowledge of: Power Apps, Power Automate, Dataverse
• API-based integrations, Azure Integration Services concepts, Data migration considerations, Identity and security concepts, Dealer ecosystem integrations (CRM, service systems, rental systems, finance systems, CPQ, eCommerce, etc.)

Additional Information:

• This position is available in either Larne or Geneva – please apply to the relevant requisition for you chosen location.
• When not travelling this role is based at the Larne facility 4.5 days per week.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

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