National Account Coordinator

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:

As a National Account Coordinator in the Rental & Used division at Caterpillar, you will coordinate and supports sales activities for Rental National Accounts Team while managing a book of business. This position is designed to build the skills and experience needed for future success as a Rental Account Manager.

What You Will Do (Job Duties):

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.

• Consult with dealers and internal business partners on the subject of sales and service support of product to rental “corporate account” customers.

• Enhancing processes for customer touch points including equipment sourcing, sales calls, team support, contract management, marketing support, and any additional information needed to support customer growth.

• Working directly with customers to collect information, sell additional products and services to current/new customers, and ensure customers' needs are met.

What You Will Have (Core Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:

• Strong understanding of the Caterpillar Dealer Network

• Growth mindset and a forward thinker

• Excellent communication and presentation skills

Additional Details:

• Location: Dallas, TX or Peoria, IL

• Caterpillar requires working onsite 5 days a week when not traveling

• Travel: 25%, domestic

• Relocation assistance IS available

• Visa sponsorship or ISE are NOT available

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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