Senior Sales Support Consultant

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

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Role Definition

Supports and drives achievement of the rebuilds business plan by monitoring the business and generating recommendations that contribute to both short-term and long-term initiatives. Leads the growth strategy for machine and component rebuilds across the Southern Cone, connecting dealer commercial and service teams to increase the capture of rebuild, repair, and lifecycle solutions opportunities. Focuses on market development, go-to-market strategy creation, strengthening dealer capabilities, and driving high-value consultative sales to maximize customer lifecycle value and business growth.

Responsibilities
• Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
• Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities.
• Resolving issues related to the products and overall commercial performance in the territory;
• Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.

Skill Descriptors

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  

Basic requirements:

- Bachelor’s degree

- Pre-Advanced English / Intermediate Spanish

Desired requirements:

- Aftermarket experience

- Machine/Component (engine, drive train and hydraulics) rebuilds and repair knowledge

- Mining and/or Construction experience

- Go-to-Market development experience

Additional information:

- Travel expectation is 75%