Technical Service Trainer

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Help Build the Next Generation of Caterpillar Technical Experts

Are you passionate about Caterpillar products, diagnostics, and helping others develop their technical expertise?

We are seeking a Technical Service Trainer to join our Melbourne-based team and play a critical role in developing the capabilities of Caterpillar dealer technicians, customer technicians, and Caterpillar employees across Australia, New Zealand, and selected international markets.

As part of a global network of training professionals and technical experts, you will deliver world-class learning experiences that improve technician performance, accelerate problem-solving capability, and support customer success across Caterpillar's diverse product portfolio.

This is an exceptional opportunity for an experienced technician, technical communicator, or training professional who wants to combine their passion for Caterpillar equipment with a rewarding career in learning and development.

About the Role

As a Technical Service Trainer, you will develop and deliver technical training programs that enable technicians and service professionals to diagnose, maintain, repair, and optimise Caterpillar products and systems.

You will facilitate engaging classroom, workshop, and hands-on learning experiences while partnering with dealers, customers, product groups, and subject matter experts to ensure training remains current, practical, and aligned with industry needs.

Training delivery will primarily support Australia and New Zealand, with opportunities for international travel and collaboration across Caterpillar's global learning network.

What You Will Do

Training Delivery

Deliver high-quality technical training programs for:

• Caterpillar Dealer Technicians

• End User Customer Technicians

• Caterpillar Service Personnel

• Technical Support Teams

• Emerging and Experienced Service Professionals

Facilitate courses including:

• Diesel Engine Systems Troubleshooting

• Electronic Troubleshooting and Diagnostics

• Master Mechanic Programs

• Engine Applications and Installation

• Engine Emissions Systems

• Power Train Systems

• Caterpillar Diagnostic Tools and Technologies

Learning Development

• Deliver instructor-led classroom, practical and virtual training programs.

• Create engaging learning environments that drive knowledge retention and capability development.

• Assess learner competency and provide coaching and technical guidance.

• Support ongoing improvement of training content, assessments, and learning experiences.

• Gather participant feedback and evaluate training effectiveness.

Stakeholder Engagement

• Work closely with Caterpillar dealers, customers, engineers, and technical specialists.

• Support strategic capability development initiatives across the region.

• Promote technical excellence and best practice service methodologies.

• Represent Caterpillar's commitment to world-class customer support and technician development.

Your Development Journey

This role offers a structured and extensive development pathway designed to build your expertise as a world-class Caterpillar trainer.

You will receive:

• Comprehensive onboarding into Caterpillar learning systems and training methodologies.

• Exposure to Caterpillar's industry-leading technical curriculum and learning products.

• Mentoring from experienced global training professionals.

• Opportunities to co-deliver and ultimately lead advanced technical programs.

• Continuous professional development in adult learning, instructional delivery, facilitation, and curriculum design.

As your capability grows, you will have opportunities to expand your expertise across a broad range of Caterpillar industries and product groups, including:

• Construction Industries

• Resource Industries

• Electric Power Generation

• Energy Storage and Power Systems

• Oil & Gas Applications

• Industrial Power Systems

• Marine Engines and Propulsion Systems

• Connected Technology and Digital Solutions

• Emerging Technologies and Sustainable Energy Solutions

About You

You are a technically capable professional who enjoys sharing knowledge and helping others succeed.

You bring a combination of technical credibility, communication skills, and a genuine passion for developing people.

Essential Skills and Experience

• Significant experience diagnosing and repairing Caterpillar engines, machines, power systems, or related equipment.

• Strong troubleshooting skills across mechanical and electronic systems.

• Experience working with diesel engines, electronic controls, emissions systems, power train systems, or engine applications.

• Excellent communication and presentation skills.

• Strong customer focus and relationship-building capability.

• Ability to explain complex technical concepts to a range of experience levels.

• Willingness to travel throughout Australia and New Zealand, with occasional international travel.

Desirable Qualifications

• Trade qualification in Diesel Mechanics, Heavy Vehicle Mechanics, Plant Mechanics, Automotive Technology, or a related discipline.

• Previous experience delivering technical training, mentoring, coaching, or workplace instruction.

• Certificate IV in Training and Assessment. (not essential)

• Experience working within the Caterpillar dealer network.

• Advanced diagnostic and technical specialist certifications.

Why Join Us?

When you join our team, you become part of a global organisation dedicated to developing the world's best technical talent.

We offer:

• A career pathway into technical training and capability development.

• Access to world-class Caterpillar learning products and resources.

• A structured development program and ongoing technical growth.

• Opportunities to work with leading-edge technologies across multiple industries.

• Regional and international exposure.

• Collaboration with a global community of technical experts and trainers.

• A culture that values learning, innovation, safety, and customer success.

Build Capability. Share Knowledge. Shape the Future.

If you're an experienced Caterpillar technical professional looking to take the next step in your career and influence the development of technicians across Australia, New Zealand, and beyond, we'd love to hear from you.

Additional Information:

Location: Melbourne, Victoria
Travel: Regular Australia & New Zealand travel, with some international travel required
Position: Full-Time - 5 days in office requirement

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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