Business Process Analyst (IT System Analyst – Endpoint & Vulnerability Support (PC Support)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary

We are seeking a skilled Business Process Analyst (IT System Analyst – Endpoint & Vulnerability Support (PC Support) to join Applications Development & Intelligence Automation -CAT IT Division

We are seeking a skilled Business Analyst to join our dynamic team. The ideal candidate will possess a strong ability to translate business requirements into comprehensive Functional Design Documents and effectively communicate technical details to developers. This role requires a blend of analytical thinking, technical proficiency, and industry-specific knowledge.

The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India

What you will do

• Provides end-user technical support while maintaining secure, compliant endpoint environments.
• Supports devices, resolves technical issues, and assists with vulnerability remediation and patching.
• Tier 1–2 support for PCs, laptops, printers, and mobile devices
• Troubleshoot hardware/software/OS issues (Windows/macOS)
• Install, configure, and maintain endpoints
• Handle incidents & requests via ticketing system
• Support accounts, VPN, email, collaboration tools
• Perform vulnerability scanning, reporting & patching
• Monitor compliance and support antivirus tools
• Track inventory & support device lifecycle management
• Perform cybersecurity assessments for apps
• Identify and escalate high-risk vulnerabilities or security incidents
• Ensure devices meet corporate security and compliance standards
• Asset & Environment Management
• Provide on call services EAME

What you will have

• This position requires a bachelor’s degree or foreign equivalent in Information Technology, Computer Engineering, Mechanical Engineering, or a related field
• 10+ years IT support experience
• Strong Windows knowledge, ERP knowledge
• Experience with vulnerability scanners
• Cybersecurity & patch management experience
• Proficient with ServiceNow
• Troubleshooting, communication, time management
• This position requires candidate to work a 5-day -a -week schedule in the office.
• Shift Timing: 01:00Noon -10:00PM IST

Skills desired:

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Basic Understanding:
• Explains the key concepts, techniques and steps involved in the business analysis process.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Basic Understanding:
• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.

Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Basic Understanding:
• Identifies information capture needs in own area.
• Describes key benefits, drawbacks and rationale for documenting relevant information.
• Provides examples of the risks associated with failing to record relevant information.
• Explains organizational methods for documenting, identifying and recording information.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Basic Understanding:
• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.
Level Basic Understanding:
• Names key IT departments, functions, and players.
• Gathers information on key IT initiatives and projects.
• Describes key activities performed by IT professionals and managers.
• Identifies major roles and responsibilities of the IT function.

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Level Basic Understanding:
• Identifies current initiatives and key issues related to organizational technological policy.
• Describes expected benefits of effective organizational IT policies, standards and procedures.
• Explains the importance of defining and following IT policies, standards and procedures.
• Outlines the key concepts and features of IT policies, standards and procedures.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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