Senior IT Analyst Applications (Business Analyst –Servigistics (SPM)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are looking for a skilled Senior IT Analyst Applications (Business Analyst –Servigistics (SPM)to join our Applications Development & Intelligence Automation -CAT IT Division Bangalore Team.

The preference for this role is to be based out of Bangalore PSN Office, KA-India

What you will do

We are seeking an experienced Business Analyst with strong Servigistics (Service Parts Management – SPM) expertise to support business operations, system enhancements, and the upgrade to SPM 14. The candidate will act as a liaison between business stakeholders and technical teams, ensuring optimal configuration, data integrity, and process alignment within the Servigistics platform.

Key Responsibilities

Functional & Business Analysis

• Gather, analyze, and document business requirements related to Service Parts Planning, Forecasting, and Inventory Optimization.

• Translate business needs into functional specifications for Servigistics configuration.

• Conduct gap analysis between current state and SPM 14 capabilities.

• Support process improvements in service parts supply chain.

Servigistics (SPM) Configuration

• Configure and maintain modules within Servigistics SPM (Forecasting, Planning, Inventory, Optimization).

• Analyze forecast accuracy, stocking policies, safety stock, and service levels.

• Troubleshoot production issues and provide functional support.

• Work with technical teams on data feeds, batch jobs, and integrations.

SPM 14 Upgrade Support

• Participate in SPM 14 upgrade planning and impact assessment.

• Perform regression testing and validation of upgraded functionalities.

• Coordinate data validation, reconciliation, and post-upgrade support.

• Identify configuration changes and enhancements required post-upgrade.

• Support user acceptance testing (UAT) and deployment activities.

Reporting & Analytics

• Forecast accuracy
• Service level performance
• Inventory turns
• Fill rate and backorder metrics
• Work with business teams to improve KPI visibility and reporting accuracy.

Stakeholder Collaboration

• Work closely with:

• Supply Chain & Planning Teams

• IT Teams

• Data Management Teams

• External vendors (if applicable)

• Conduct user training and knowledge transfer sessions.

• Prepare functional documentation, SOPs, and upgrade documentation.

Required Skills & Experience

What you will have

• 5+ years of hands-on experience with Servigistics SPM
• Strong experience in:
  • Demand forecasting
  • Inventory optimization
  • Service parts planning
  • Experience supporting or participating in SPM 14 upgrade
  • Experience in production support environment

• Functional Knowledge
  • Service Parts Management (SPM)
  • Supply Chain Planning
  • Inventory policies and service level management
  • Forecasting techniques (statistical & causal models)
• Soft Skills

• Strong analytical and problem-solving skills

• Excellent communication skills

• Ability to work in cross-functional teams

• Experience working in global support model preferred

Additional Information:

Work Timings: 01:00 Noon -10:00PM IST

This position requires the employee to work a 5-day-a-week schedule in the office.

Skill Descriptors

Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications and business processes.

Level Working Knowledge:

• Applies tools and techniques for gathering business requirements.
• Defines the activities, deliverables, and tools of a business assessment process.
• Documents best practices and techniques for assessing application opportunities.
• Participates in conducting and documenting business assessments.
• Participates in the preparation of risk assessment and benefits analysis.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Working Knowledge:

• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

• Evaluates and makes contributions to best practices.
• Processes large quantities of detailed information with high levels of accuracy.
• Productively balances speed and accuracy.
• Implements a variety of cross-checking approaches and mechanisms.
• Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Level Extensive Experience:

• Sets standards for business data analysis tools and techniques, advises on their application, and ensures compliance.
• Provides solutions to data requirements in the business data analysis process.
• Directs the implementation of business data collection processes and educates junior employees on new data sources.
• Evaluates the quality of business data collected and the effectiveness of data analysis methods.
• Oversees the use of business data analysis software and troubleshoots for common errors.
• Suggests conclusions with results drawn from business data analysis

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.

Level Working Knowledge:

• Implements technical documentation standards, guidelines and best practices.
• Prepares written text and layout of materials according to required outlines and specifications.
• Completes and maintains technical reference documents.
• Uses the major features, functions and facilities of an automated documentation tool.
• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others.

Level Extensive Experience:

• Interprets new findings and analyzes their validity.
• Advises on advanced research analysis methods.
• Evaluates research analysis best practices within the industry.
• Analyzes published research reports and their possible implications.
• Implements research analysis standards within the organization.
• Controls the quality of research analysis.

Supply Chain Expertise: The Supply Chain Business Analyst brings deep functional expertise across core supply chain domains—planning, procurement, manufacturing, inventory, and logistics—combined with strong analytical and systems knowledge. This role focuses on translating complex supply chain operations into scalable processes, clear requirements, and data-driven solutions that improve service levels, reduce costs, and enable end-to-end visibility.

• Analyze and document end‑to‑end supply chain processes, including demand planning, supply planning, procurement, manufacturing, inventory management, and order fulfillment, to identify gaps, inefficiencies, and improvement opportunities.
• Partner with planners, buyers, warehouse, manufacturing, and logistics teams to translate operational needs into functional requirements for ERP and supply chain applications.
• Support configuration and optimization of supply chain systems (e.g., MRP/MPS, safety stock, ATP/CTP, lead times, lot sizing) to improve service levels, inventory turns, and planning accuracy.
• Develop and validate business rules, data models, KPIs, and reports related to forecast accuracy, inventory health, supplier performance, and order execution.
• Lead process design workshops, UAT, and change management activities, ensuring solutions align with standard supply chain best practices and enable scalable, repeatable operations.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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