Digital Business Data Analyst, Advanced Insights

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital and analytics solutions for our customers and dealers. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. With over 1.5M connected assets worldwide, our business and in the industries, we serve, data is generated continuously by Cat® equipment using the latest technology, advanced analytics, telematics and AI capabilities to help our customers build a better world.

Job Summary:
Join the Global Aftermarket Parts Data Management team of Cat Digital and be responsible for enabling accurate, timely, and actionable insights for dealers, Cat Industry teams, and Cat product teams to support prime and parts opportunity identification and parts and service growth strategies.

What You Will Do:

• Provides support on major and/or critical insight, implementation, and operational issues that impact dealers, Cat Industry teams, and Cat product teams.

• Creates and improves insights based on the needs of dealers, Cat Industry teams, and Cat product teams, with emphasis on prime and parts opportunity visibility.

• Translates insights into clear, actionable recommendations that help dealers build and execute parts and service growth strategies.

• Utilizes the latest digital technologies to provide more timely, accurate, and scalable insights for business partners and dealer-facing teams.

• Contributes to policies and practices for insight design, training, documentation, adoption, and problem resolution.

• Coordinates with product management and cross-functional stakeholders on solutions related to insight quality, reliability, performance, usability, and maintenance.

• Designs and implements methods, techniques, and evaluation criteria for monitoring insight effectiveness, resolving product problems, and improving business outcomes.

What You Will Have:

• Effectiveness Measurement: Extensive knowledge of measurement techniques and ability to evaluate insight accuracy, timeliness, adoption, opportunity conversion, and business impact for the purpose of continuous improvement.

• Products and Services: Extensive knowledge of dealer parts and service business processes, customer support needs, and growth levers; ability to apply this knowledge to develop insights for diverse dealer and business situations.

• Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain productive working relationships with dealers, Cat Industry teams, Cat product teams, and internal stakeholders.

• Insight Analytics: Extensive knowledge of analytical tools, opportunity models, and data interpretation techniques; ability to create, assess, and improve insights that support prime and parts opportunity identification.

• Digital Enablement and Training: Extensive knowledge of digital enablement practices; ability to create and deliver training that helps dealers and business partners understand, apply, and sustain insights within parts and service growth plans.

• Product and Release Readiness: Extensive knowledge of practices for preparing users for insight enhancements, digital technology changes, and data updates; ability to evaluate readiness, communicate impacts, and support adoption.

• Change Control: Working knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored, and documented; ability to manage changes in insight delivery, production data, and business processes effectively.

Considerations for Top Candidates:

• Experience working with large data sets and applying data analysis techniques to create accurate, timely, and actionable insights (typically 4+ years).

• Demonstrated ability to identify, investigate, and resolve data problems that affect insight quality, reliability, and stakeholder confidence.

• Prior experience in a data analysis, business analytics, digital product, or related role supporting insight development and business decision-making.

• Prior Industry experience with an understanding of how industry teams use insights to support dealer and customer outcomes.

• Experience working directly with dealers and field teams to understand business needs, translate feedback, and support parts and service growth strategies.

• Knowledge of products, dealer operations, and the parts and service opportunities that support customer value and dealer growth.

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What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Additional Details:

• This position will be based out of either our Chicago, IL; Peoria, IL or Irving, TX (Dallas) offices
• Relocation Assistance is NOT available for this role
• Visa Sponsorship is NOT available now or in the future

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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#BI (used to post on Built In Chicago)

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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