Aftermarket Account Manager

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Electric Power Division (EPD):

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar has an exciting opportunity for an Aftermarket Account Manager in Irving, TX, Lafayette, IN, Griffin, GA, or Alpharetta, GA.

The Data Center Key Accounts Customer Support Team provides end-to-end customer support for Electric Power's strategic and managed data center accounts across Aftersales, Quality & Reliability, Support Operations & Aftermarket, and Commissioning Support. The Aftersales Account Manager is a key member of the Data Center Customer Support Team. Providing end-to-end customer support for Electric Power’s key data center accounts from delivery onward. The global team works across Caterpillar, dealers, and customers to provide clear ownership, consistent execution, and proactive lifecycle support.

Owns the post-delivery customer relationship and leads the aftersales strategy for assigned accounts, with a focus on reliability, uptime, and customer satisfaction. Provides leadership for critical customer issues, coordinating internal, dealer, and customer resources from containment through resolution. Drives account-specific support strategies, service campaigns, and dealer execution while proactively identifying lifecycle risks and opportunities for improvement. Builds sustainable product support capabilities that strengthen both customer and dealer performance.

What you will do:

• Owns the post-delivery customer relationship and aftersales experience
• Develops and executes account-specific aftersales strategies and support plans
• Serves as the primary escalation point, leading critical issue containment and resolution to protect customer uptime
• Drives account playbooks, service campaigns, and cross-functional resolution actions
• Directs dealer product support execution and drives capability and continuous improvement plans
• Identifies lifecycle support risks and opportunities proactively to improve reliability, uptime, and customer satisfaction

What you will have:

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communication: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Extensive experience and knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Account Management: Extensive experience and knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Top Candidates Will Also Have:

• Bachelor's degree in engineering
• Knowledge of Caterpillar Systems
• An understanding of Cat Dealer operations

Additional Information:

• This position is located in Irving, TX; Alpharetta, GA; Griffin, GA; or Lafayette, IN.
• Travel up to 40% is required.
• Domestic relocation assistance is offered for this position.
• Visa sponsorship is not offered for this position.
• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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