Aftermarket Solutions Rep

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

As a Senior Aftermarket Sales Representative, you will be accountable to drive revenue and growth for the aftermarket solutions business (to incl. parts, service, reman) in line with industry strategy in Mexico territory, communicate targets and follow established sales processes focused on the end customer. This will be achieved in close collaboration with the respective dealers where the incumbent under direction of ASR management will provide leadership, guidance, and counsel to optimize dealers’ sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of dealer.

What makes this role exciting:

In this high-impact, highly autonomous role, you will influence dealer sales capability, identify high-value opportunities, and partner with customers to improve satisfaction and long-term value. This role blends strategic account leadership, consultative selling, and commercial execution — supporting dealers through forecasting, Go-to-Market strategy, and performance improvement.

What you will do:

• Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed, the accountability will move to such plan.
• In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.
• Collaborate with industries to identify customer accounts for growth.
• Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns.
• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.
• Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
• Track opportunity, participation and close rates and report VOC/VOD in the CRM system.
• Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.
• Seek understanding, document, and communicate internally on customer requirements, business models, competitive landscape, and other market intelligence to ensure product groups and other entities are aware of product & customer needs.
• Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
• Identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers.
• Drive customer connectivity as an enabler to business.
• Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).
• Keep up to date with industry trends, changing technology and market regulations in countries.
• Manage the T&E budget.
• Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.
• Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions.

What skills you will have:

• Customer Focus: Anticipates customer needs, grounds decisions in customer value, and builds credibility across cultures and geographies.
• Relationship Management: Influences dealers and customers without direct authority; sustains long‑term partnerships in indirect sales models.
• Effective Communications: Communicates with clarity and confidence across dealers, customers, and internal stakeholders globally.
• Decision Making & Critical Thinking: Evaluates complex commercial, operational, and financial inputs to drive timely decisions.
• Value Selling: Packages integrated solutions that move beyond equipment to total customer value.
• Negotiating: Supports pricing, variance, and commercial approvals while maintaining win-win outcomes.
• Industry Knowledge: Understanding of mining industry dynamics, with strong relevance to underground mining.
• Business Development: Identifies portfolio growth opportunities and contributes to regional strategy development

Language requirement: Spanish and English fluency is desired to effectively support and serve customers across Latin America.

Top candidates will also have:

• 3 to 5 years of mining experience supporting dealer or customer environments.
• Experience selling direct or through dealers’ business model in international or emerging markets.
• Demonstrated ability to work independently and remotely from direct leadership with high accountability.
• Experience collaborating with S&OP, finance, technology, product groups, and supply chain teams to deliver customer solutions.
• Comfort traveling internationally and working across cultures, languages, and different dealers.

Additional information:

• The location for this position is México and requires on-site work five days a week.
• Sponsorship is not available for this position
• This position may require up to 30-50% travel.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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