Senior Parts & Service Consultant (EAME)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Opportunity:

The Senior Parts & Service Consultant (EAME) will lead Rebuild/Repair workshops with EAME Dealers to drive Rebuild Standard processes with dealers.

What You Will Do:

• Assessing Dealers Rebuild operations : Understanding Dealers Rebuild Operations and Go to Market Strategies and Recommend solutions.

• Leading Rebuild Deep Dive Initiatives: Identifying new opportunities and creating lifecycle solutions to address unmet customer needs within CI Rebuild Models

• Maintaining Internal Communications: Ensuring Rebuild Deep Dives  aligns with organisational changes and proactively communicating these to MBD and Product Group partners.

• Establishing Clear Guidance to Execution of Rebuild Action Plans : Creating benchmarks to review the effectiveness of Rebuild Strategies and fostering a collaborative feedback framework

Skills we are looking for:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organisational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organisational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

About You:

• You will have technical knowledge in Engines, Drive Train and Hydraulics

• Data driven with advanced Data analytics skills

• High level of communication skills both verbal and written as you will need to be communicating across the internal matrix and dealers.

• Commercial and operational knowledge around Repairs and Rebuild sector

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined

Job Title: Senior Parts & Service Consultant (EAME)

Contract: Permanent

Salary: £63,500-£78,500 dependent on experience

Benefits: 27 days annual leave + bank holidays, 18% bonus, Car allowance, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website

Location: Desford, Peterlee, Solihull or Stafford

Travel: Up to 50% international travel

Closing Date: 9th January

Job Reference: R0000285953

About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers
succeed.

Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we
are building a better world, so we can all enjoy living in it.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .