Sales & Customer Solutions Manager

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:

Lead a team of sales, technical support, application, and product support professionals to strengthen customer loyalty, deliver growth, and achieve business goals within a designated industry segment.

What You Will Do (Job Duties):

• Lead teams, manage performance, and build accountability to deliver business results.

• Deliver sales, market share, and business plan targets for company products and services within the assigned industry segment or market.

• Develop and execute sales, marketing, and merchandising plans that support business growth and customer engagement.

• Drive customer satisfaction by addressing product and commercial issues and managing service goodwill investments across the industry segment.

• Lead efforts to identify selling opportunities, improve customer satisfaction, and build stronger business relationships.

What You Will Bring (Core Skills):

Customer Focus: Puts customer needs at the center of decisions and creates solutions that support long-term success by using feedback and customer insights to improve satisfaction, align business goals, and deliver meaningful outcomes.

Industry Knowledge: Understands industry trends, market dynamics, regulatory considerations, competitive factors, and customer priorities, and applies that knowledge to identify opportunities, anticipate challenges, and support business strategy.

Decision Making and Critical Thinking: Uses data, judgment, and structured analysis to evaluate information, clarify priorities, assess risks and alternatives, and recommend practical, well-informed courses of action.

Effective Communications: Communicates clearly and professionally across audiences, sharing information in written and verbal formats, providing constructive feedback, and adapting style to support understanding and alignment.

Top Candidates Will Have:

• Experience leading sales, technical support, application, or product support teams to achieve sales, customer loyalty, and business plan goals.

• Success leading teams, managing performance, and building accountability to deliver business results.

• Knowledge of industry trends, market dynamics, regulatory considerations, competitive factors, and customer priorities within a designated industry segment.

• Success developing and executing sales, marketing, and merchandising plans that drive growth, strengthen engagement, and improve customer satisfaction.

• Experience building productive relationships with customers, dealers, vendors, and business partners to identify selling opportunities and resolve complex business challenges.

• Ability to use customer insights, data, judgment, and critical thinking to evaluate priorities, assess risks, and recommend practical business solutions.

• Experience partnering with dealers, sales, and marketing teams to develop sales forecasts, align machine ordering with forecasted demand, and ensure the sales funnel supports achieving the forecast.

• Strong communication and negotiation skills, with the ability to influence outcomes, align stakeholders, and position value-based solutions around customer needs.

Additional Information

• This position is located in Philadelphia, PA

• Relocation assistance is available

• Visa Sponsorship and ISE are not available

• Travel expectation for this role is 50% plus

• Caterpillar requires employees to work onsite 5 days a week when not traveling

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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