Customer 360 & MDM Data Specialist

形容

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

The Role:

• The Customer 360 & MDM Data Specialist will play a key role within the Data & AI Solutions team, supporting the delivery of trusted, enterprise-wide customer data through Customer 360 capabilities and Master Data Management (MDM) practices. This hands-on position is responsible for customer identity resolution, match and merge processes, survivorship rules, customer ID management, data ingestion, stewardship operations, data quality, and practical data governance. The successful candidate will partner closely with business and technology stakeholders to resolve complex customer data challenges, support current-state operations, and identify opportunities to automate and modernize manual processes. With a strong foundation in customer master data, governance, and data quality, along with technical expertise in SQL, Snowflake, or similar data platforms, this individual will serve as a Customer 360 subject matter expert and help shape scalable, AI-enabled, and enterprise-ready customer data capabilities for the future.

What You Will Do

Customer 360 & Master Data Management

• Support Customer 360 processes, including customer identity resolution, match/merge, survivorship, customer ID assignment, and customer hierarchy-related activities.

• Investigate customer data issues across source systems, ingestion processes, master data assets, and downstream applications.

• Analyze duplicate records, unmatched records, matching logic, business rules, source system differences, and data quality exceptions.

• Support the onboarding and integration of customer data sources into Customer 360 processes.

• Research, document, and improve customer data rules, definitions, data flows, and operational procedures.

Data Stewardship & Data Quality

• Facilitate, orchestrate, and monitor stewardship activities related to low-confidence customer matches, unmatched records, and customer data exceptions.

• Monitor stewardship workload, aging, resolution timelines, and operational performance.

• Partner with stewards and business stakeholders to improve exception handling, escalation processes, and stewardship workflows.

• Perform root cause analysis on recurring data quality issues and recommend sustainable solutions.

• Identify opportunities to reduce manual data cleanup through automation, process improvement, and better upstream controls.

Governance, Risk & Compliance

• Partner with Legal, Compliance, Risk, and business stakeholders to help ensure customer data usage, access, retention, and governance practices align with internal policies and applicable requirements.

• Support the documentation and application of customer data definitions, business rules, ownership expectations, lineage, metadata, and quality controls.

• Help translate data governance concepts into practical processes that improve data trust, usability, and accountability.

• Support auditability and transparency of customer data assets, controls, and decision logic.

Technical Execution & Data Solutions

• Use SQL, Snowflake, and related data tools to investigate customer data issues, validate data, and troubleshoot ingestion or transformation problems.

• Support development and enhancement of data tools, dashboards, lightweight applications, workflows, and operational utilities.

• Partner with technical teams or directly contribute to solutions using technologies such as Python, Streamlit, APIs, GitHub, Copilot Studio, Snowflake Cortex, or similar tools.

• Evaluate opportunities to use existing platform capabilities before building custom solutions.

• Contribute to AI-enabled capabilities such as customer data assistants, knowledge retrieval, workflow automation, and trusted data access.

Modernization & Continuous Improvement

• Identify opportunities to improve Customer 360, MDM, stewardship, and data quality processes through automation and scalable operating models.

• Help evaluate and mature the use of enterprise data catalog, metadata, workflow, data quality, and MDM platform capabilities.

• Partner with application, API, and product teams to improve data quality closer to the source.

• Support movement from manual, reactive cleanup toward proactive, automated, and business-owned data quality processes.

• Contribute to the creation of trusted, AI-ready and analytics-ready customer data assets.

Core Skills Required

• Master Data Management: Knowledge of master data management principles; ability to support customer identity resolution, match/merge, survivorship, hierarchy management, stewardship, and trusted customer data processes.

• Data Quality Management: Ability to investigate, validate, monitor, and improve customer data quality through root cause analysis, business rule refinement, process improvement, and sustainable remediation.

• Data Governance: Understanding of practical data governance concepts including ownership, stewardship, metadata, lineage, access, retention, auditability, and data quality controls.

• SQL & Cloud Data Platforms: Ability to use SQL and modern data platforms such as Snowflake to analyze data, troubleshoot issues, validate outcomes, and support operational activities.

• Technical Aptitude: Ability to understand and support modern data solutions, lightweight applications, APIs, workflow automation, and AI-enabled tools. Experience with Python, Streamlit, GitHub, Copilot Studio, Snowflake Cortex, or similar technologies is preferred.

• Stakeholder Communication: Ability to communicate complex customer data, governance, and technical concepts clearly to business, technical, compliance, and operational stakeholders.

• Business Analysis: Ability to gather requirements, understand business needs, evaluate options, and translate problems into practical, scalable data solutions.

• Continuous Improvement: Ability to challenge existing processes, identify automation opportunities, evaluate platform capabilities, and recommend better ways of working.

Top Candidates Will Bring

• Bachelor’s degree with 5+ years of relevant experience, or Master’s degree with 3+ years of relevant experience.

• Experience in Master Data Management, Customer Data Management, Customer 360, Data Quality, Data Governance, Data Stewardship, or related disciplines.

• Strong understanding of customer MDM concepts such as match/merge, survivorship, customer identity resolution, golden records, customer hierarchies, and stewardship workflows.

• Strong SQL skills and experience working with Snowflake or similar cloud data platforms.

• Experience troubleshooting data ingestion, source-to-target mapping, data movement, data transformation, or operational data issues.

• Experience supporting stewardship processes, exception management, data quality review, or business data ownership workflows.

• Ability to work hands-on with data and technical teams while also contributing to process improvement and future-state planning.

• Experience partnering with business, technology, compliance, risk, legal, or operational teams.

• Familiarity with metadata, data catalog, lineage, data quality monitoring, workflow, or MDM platforms.

• Experience with MDM platforms such as Reltio, Profisee, Stibo, Informatica MDM, Snowflake Horizon, or similar tools is highly preferred.

• Experience with Python, Streamlit, APIs, GitHub, Copilot Studio, Snowflake Cortex, or AI-enabled data solutions is preferred.

• Strong analytical thinking, problem-solving, ownership, and ability to operate independently.

• Curiosity and willingness to research, test, and recommend better approaches instead of relying only on existing processes

Additional information

• This position requires the successful candidate to work full time, 5 days per week in the Nashville main office.

Compensation & Benefits:

Summary Pay Range:

$94,728.00 - $151,572.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.