Fleet Manager

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Fleet Manager you are responsible for supporting and fulfilling specific contractual commitments in a profitable manner predominantly in Asia Pacific District. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance.

The Fleet Manager will work directly with customers (and Dealers) Executive Management, Plant Management and Equipment Operators and have primary responsibility for managing the Dealer engagement assuring strong relations and profitable Dealer results.

What You Will Do

• Leading the customer engagements and providing matrix leadership for contract execution

• Achieving alignment of various parties at Caterpillar, Dealers, and key end-user personnel

• Close working with Dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract

• Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability

• Providing a clear vision for success and drive high levels of execution to achieve our commitments through your deep subject matter expertise in equipment management, production optimization, safety, sustainability, and financial structuring

• Providing and applying solutions to problems in a customer-working environment

• Working with Caterpillar Product Groups and other internal Business Units to completely understand the technical and operational capabilities of our equipment, technology, and services

• Creating innovative new value-added capabilities to improve site operations in a manner that Caterpillar and Dealers can grow profitability and reduce risk

What You Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidate Will Also Have

• Bachelor's Degree with progressive experience in a direct customer sales/product support/direct field experience.

• Experience working with / for Caterpillar Dealers and /or Customers.

• Proven direct customer sales / product support experience.

• Working knowledge of technology products, financial products, machines, product support, labour relations, safety and environment operations.

• Exceptional ability to build strong relationships and drive execution through collaborative efforts with Caterpillar, dealer, and customer teams.

• Outstanding written and verbal communication skills, with the ability to engage effectively across all levels - from operational and technical discussions to presentations with Dealer Principals and senior executives.

• Demonstrate deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management.

• Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability.

• Mining experience preferred.

Additional Information

• Business travel required: approximately 50%

• This position requires working onsite five days a week.

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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