Director of Engineering & Product Management

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Us:

With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Job Description:

The Director of Engineering & Product Management will be part of our SPM Oil & Gas Division. SPM Oil & Gas provides superior products and service solutions to Oil & Gas customers in upstream, production, transportation, refining, and related industries.

This Director will be responsible for managing strategic and business decisions related to products and services utilizing the Operating and Execution model to create, develop, position and market the offerings.

Responsibilities:
•    Gathering marketplace requirements and setting direction for future product and services evolution.
•    Developing business case, business plan, product definition and specifications, product and services launches and life cycle management activities.
•    Monitoring problem areas (negative Operating Profit After Capital Charge); defining or approving planned product and services enhancements.
•    Participating in quality assessment and improvement processes.

Degree Requirement
Degree or equivalent experience desired.

Skill Descriptors

Products and Services:

Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
•    Oversees development activities for multiple products or product lines.
•    Advises colleagues on implementation and operational considerations.
•    Coaches others on key factors that differentiate offerings from that of competition.
•    Develops procedures for product planning, development, and delivery cycles.
•    Promotes understanding of multiple product and service groups and their interdependencies.
•    Monitors regulatory and environmental issues and considerations.

Service Excellence:

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
•    Anticipates customers' needs and satisfies them proactively.
•    Resolves complex customer complaints or problems.
•    Teaches others how to deliver excellent customer service in a variety of settings.
•    Applies the concept of 'Moments of Truth' to customer service.
•    Participates in developing a variety of effective ways to deal with difficult customers.
•    Recovers from a service failure in a way that enhances customer's esteem of the organization.

Organizational Leadership:

Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
•    Leverages diverse leadership styles: autocratic for speed, democratic for co-operation, etc.
•    Coaches others in leadership concepts and techniques, such as contingency & transactional.
•    Monitors industry for leadership programs; implements programs within organization.
•    Uses modeling & role-playing to improve the ability of leaders to manage own behaviors.
•    Champions behaviors that inspire cohesiveness and move the organization to reach a vision.
•    Evaluates leader performance based on efficacy, advancement and emergence.

Strategic Thinking:

Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
•    Makes sound business decisions when faced with complex and contradictory alternatives.
•    Positions the company in anticipation of new marketplace trends, opportunities, and vulnerabilities.
•    Helps navigate the organization in a dynamic competitive landscape.
•    Develops long-term strategic alliances and partnerships that increase the company's competitive advantage.
•    Equips the organization to become an effective long-term competitor.
•    Prepares for business decisions with thorough briefings and consultations.

Producing Results:

Understanding of the criticality of getting things done in spite of current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.
•    Works to create a climate that values and rewards drive, initiative, and achievement of results.
•    Leads the way in viewing setbacks or failures as learning opportunities.
•    Takes extraordinary measures to solve problems and get work done when situation calls for it.
•    Deals effectively with ambiguity and uncertainty; recovers from disappointments and setbacks.
•    Coaches others in behaviors for personal effectiveness, results-orientation.
•    Teaches others the importance of networking, using the informal organization for results.

Competitive Environment:

Knowledge of business market concepts and principles; ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.
•    Compares and contrasts the different types of competition that will be faced in the future.
•    Develops, maintains, and leverages diverse networks for staying informed about competition.
•    Evaluates the products, services and markets of multiple competitors.
•    Coaches on the adoption of advanced technologies and tools for major competitors.
•    Advises on the organization's major competitors for major product lines or services.
•    Monitors market activity, penetration and competitive wins or losses against key competitors.

Knowledge of Customers:

Knowledge of various types of customers and ability to analyze customer activities, profiles and information.
•    Coaches on the adoption of advanced technologies and tools for different customer activities.
•    Teaches employees how to improve billing and invoicing skills for different customers.
•    Develops and nurtures personal relationships with key customer decision makers.
•    Designs department goals, strategies and objectives according to customer requirements.
•    Advises on the appropriate solutions to complex customer problems.
•    Develops standard processes to maximize customer activity efficiency and effectiveness.

Knowledge of Product Line:

Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
 Level Extensive Experience: 
•    Evaluates benefits and competitive advantages of flagship products.
•    Revises standard processes to maximize product lines' efficiency and effectiveness.
•    Supervises others in product planning, design, testing and delivery.
•    Teaches others how to use advanced technologies and tools for product lines.
•    Advises on details of multiple products and product groups.
•    Develops the criteria for assessing product performance.

Location:

This role will be based in Ft. Worth, TX. Domestic relocation is available for this role.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/socialmedia  #LinkedIn

*** This position is eligible for stock or other equity grants pursuant to Caterpillar’s long-term incentive plan. ***

Summary Pay Range:

$199,680.00 - $299,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

February 21, 2025 - March 7, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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