Service Center Supervisor

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About SPM Oil & Gas

SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

Job Summary:

We are currently looking for a Service Center Supervisor in Broussard, Louisiana. The Service Center Supervisor will be responsible for running day-to-day operations at assigned service center. Supervises hourly workers (workshop & field-based employees) engaged in refurbishment of service iron and flow control components, pump power units and auxiliary equipment, rental products. Responsible for the deployment of training that will enhance organizational efficiency.

Additional Information:

• Relocation assistance is not available

• Sponsorship is not available

• Schedule: Monday – Friday 8:00 AM – 5:00 PM

• Overtime based on business need
  

What you will do:

• Manages shop operations in accordance with SPM documented procedures, specifications,
  and customer requirements to ensure all products and services meet customer demands.

• Develops daily production plan to ensure output targets are achieved and customer
  deadlines are met.

• Communicates with customers daily to receive and deliver customer assets, meeting
  local customers deadlines and interpret customer requests.

• Explains specifications and job orders to workers and assign duties.

• Monitors and improves safety on the shop floor; eliminate any unsafe operations and ensure a safe and clean product environment.

• Daily tie-in with production management to designate workload, priorities and sequence for work assigned.

• Determines overtime need, determines priorities when resources are insufficient, and decides when disciplinary action is necessary.

• Suggests changes in working conditions and use of equipment to increase efficiency. Works to improve processes, timeliness and reduce costs by eliminating non-value-added activities.

• Ensures the quality of product produced and conforms to Quality Standards while maintaining cost.

• Ensures necessary parts and materials are ordered and distributed in a timely and efficient manner.

• Implements various corporate initiatives such as 5S, Lean Manufacturing, and certifications, etc.

• Responsible for training and development of staff, time keeping, estimating personnel needs, assigning work, meeting completion dates, and ensuring consistent application of organizational needs.

• Completes knowledge of SOPs (Standard Operating Procedure) of responsible areas.

• Provides input into billing and/or supply chain processes.

• Works with customers and representatives of associated industries to evaluate and promote expanded services growth in area.

• Sets up machinery and dismantles pumps, engines, and other machinery when necessary.

• Travel as required to customer locations.

• Other duties as assigned.
  

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional requirements:

• High school diploma and 2+ years of aftermarket and/or workshop experience or equivalent combination of education and experience.

• Have a mechanical aptitude.

• Thorough working knowledge of aftermarket operations, equipment, and processes.
  

Top Candidates will have:

• Prior supervisory experience.

• Proficiency in Microsoft office products.

• Must be willing to work outside of normal work hours including overtime and alternate shifts.

• May be required to move items weighing up to 35 pounds.

• Must be at least 21 years of age

• Have a clean driving record, which generally means:

• No more than (2) moving violations within the last 12 months.

• No more than three (3) moving violations in the past three (3) years.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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