Aftermarket Solutions Rep

Leírás

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:
Leads and manages dealer relationships to drive the sale of company products and services, while supporting the development of dealer commercial capabilities. This is a commercial role with responsibility for a diverse portfolio of Mining Parts & Services across Europe (excluding Scandinavia), including markets such as Armenia, Uzbekistan, and Mongolia. The position focuses on small to mid-sized dealers, many operating in mining-driven environments, often with a strong parts-oriented business model. Operating across different markets, the role requires a high level of adaptability, autonomy, and a hands-on approach to effectively support dealers and drive business results.

What You Will Do:
• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast and BP as well as strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.Providing Market Intelligence, crafting tailor made proposals to customers
• Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.

What You Will Have:
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:

• Relevant experience in dealer development, sales, or commercial roles within construction equipment, heavy machinery, Mining or related industries.

• Exposure to mining and/or construction environments, with understanding of dealer networks and market dynamics.

• Strong ability to operate in an agile and dynamic environment, effectively managing a diverse dealer landscape across different markets.

• Educational background in Mining , Engineering, or Civil Engineering (or equivalent practical experience).

• Solid understanding of equipment sales and Aftermarket dynamics. Proven experience in dealer relationship management, sales performance improvement, and business development.

• Strong communication skills in English; additional language(s) are an advantage but not required.

Additional Information:
• This role requires up to 50% of business travel time.

• A valid work permit or EU-25/EFTA citizenship is required for this position.​

Base Minimum Pay:

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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