Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About the Position:
The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Yokohama, Japan.
Key responsibilities will include, but not limited to:
- Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
- Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
- Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
- Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.
Desired Skills and Experience:
- Customer Focus
- Problem Solving and Project Management
- Service Excellence
- Consulting
- Decision Making and Critical Thinking
- Analytical skills to interpret and understand data to drive actions
- Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
- Ability to steer change, identify problems and develop solutions
- Effective communications and negotiation skills
- Must be willing to travel up to 40%.
- Prior experience in field assignments, engineering / product support related roles, or dealer facing positions is beneficial
Top Candidates will have:
- High intellectual curiosity to learn, engage with people and build strong relationships
- English and Japanese language capability at business level
Career & Development:
Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.
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If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today via http://www.caterpillar.com/careers by attaching a copy of your resume.
Posting Dates:
March 10, 2025 - March 24, 2025Caterpillar is an Equal Opportunity Employer (EEO).
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