Office Services Supervisor

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Manages all aspects of operation and maintenance of multiple or large physical facilities.

Responsibilities

• Maintaining various facility systems such as water, utilities, generators, lighting, company bus, canteen, security, etc.

• Managing security staff and activities to ensure safety of people, premises and property.

• Providing support to operations management for maintenance, repair and improvement of physical systems and equipment, vendor relations, and cost control.

• Evaluating present and future needs for care of one or multiple facilities. This may include paint, floors, furniture, and all other general maintenance and upkeep as well as administration and execution of new construction projects. manufacture of miscellaneous

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding:

• Explains the importance of accuracy in own function or unit.

• Identifies tasks or outputs that require accuracy and detail-level attention.

• Identifies the procedures for making sure that results are mistake-free.

• Describes consequences of errors within own unit or function.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Basic Understanding:

• Explains characteristics and steps in an effective decision-making process.

• Identifies issues and communicates with others when a decision needs to be made.

• Names decision makers in own environment and cites examples of past decisions.

• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.

• Cites examples of effective and ineffective communications.

• Explains the importance of effective business communication.

• Speaks/writes using correct language, mechanics, and gestures.

Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Level Basic Understanding:

• Demonstrates an understanding of performance management concepts.

• Describes organization's performance management process.

• Explains organization's core performance factors and ratings.

• Participates in own performance review or performance checkpoint session.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Basic Understanding:

• Seeks help to modify priorities as new information surfaces or conditions change.

• Demonstrates the ability to estimate the time and resources required to complete tasks.

• Identifies own key assignments, schedules, and process steps.

• Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

• Explains the value of a disciplined approach to problem solving.

• Describes problem reporting and escalation practices.

• Utilizes accepted procedures for problem analysis and resolution.

• Identifies key aspects of problem-solving techniques used in own area.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Level Basic Understanding:

• Identifies project management tools and requirements within own function.

• Describes the key objectives, phases and deliverables of a current project.

• Explains the concepts of phase, activity, task, and deliverable.

• Gives examples of critical paths in projects.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Basic Understanding:

• Cites personal experiences of receiving excellent customer service.

• Describes examples of poor, mediocre, and excellent service.

• Explains how managing customer perceptions and expectations enhances customer service.

• Describes several important business benefits of providing high quality service.

This position requires the candidate to work a 5-day-a-week schedule in the office.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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