Sr. Product Service Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Earthmoving division is hiring a Sr. Product Service Engineer! In this role, you will have worldwide accountability for monitoring the overall performance (including reliability, durability, maintainability and repairability) of Construction Motor Graders. 

What You Will Do:  

• Identify, investigate, and obtain resolution for field problems to maintain/improve Construction Motor Grader performance for both current production and new product introduction programs 
• Problem identification for dealers, field reps, process partners through dealer solution network (DSN) technical communicator (TC) meetings and direct customer visits 
• Participate in continuous product improvement (CPI), Find It/Triage activities and cost reductions (investigations involve statistical analysis, failure analysis on returned parts, internal or supplier process reviews, and direct factory or field investigation) 
• Participate in corrective action(s) creation, which can be in the form of suggested design changes and/or manufacturing process improvements for quick solutions (ICA), long term field repairs (PCA) and factory implementation 
• Responsible for creating and publishing service magazines, special instructions, and field rework requests through product service letters  
• Report overall Construction Motor Grader health to management team on a regular basis to confirm or define action plans to achieve defect per unit targets and overall CPI coverage 
• Act as the primary lead service engineer on select Construction Motor Grader new product introductions and annual product updates   
• Planning and executing field follow programs to evaluate overall customer acceptance of new product 
• Conduct serviceability audits on field follow machines and provide input for the setting serviceability targets stated in the functional specifications 
• Promote aftermarket growth through current kit sales and identify new aftermarket opportunities through direct voice of the customer  

What You Have (Basic Qualifications):  

• Customer Focus : Proven ability to collaborate directly with customers, dealers, and field representatives to gather insights and improve product performance.
• Service Excellence : Experience in planning and executing field follow programs and conducting serviceability audits to enhance the customer experience.
• Effective Communications: Strong written and verbal communication skills, demonstrated through creating and publishing service magazines, special instructions, product service letters or similar communication channels.
• Problem Solving : Skilled in identifying and resolving field problems using statistical analysis, root cause identification, and implementing corrective actions.
• Technical Excellence : Knowledge in product improvement processes, including CPI and defect resolution, ensuring high reliability, durability, and maintainability.

Top Candidates Will Have:  

• Bachelor’s degree, preferably Engineering
• Knowledge or experience working with motor graders and/or products

Additional Info:  

• Location:  Peoria, IL 
• Travel up to 25% (potential for international and domestic)
• Domestic relocation assistance is available for those who qualify.
• ISE assignment is not available for this role 
• Sponsorship is not available for this position.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

#LI

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

November 22, 2024 - December 10, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .