Passer au contenu principal
Marketing Sales Product Support Card@2X

Marketing / Sales / Product Support

Account Manager

Emplacement Sao Paulo, São Paulo, Brazil
date postée
Type de contrat Full time
Type de travail Regular
Requisition ID R0000204273

Career Area:

Marketing / Sales / Product Support

Job Description:


Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. 

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.


Don’t forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method.  If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. 

Job Profile / Activities:  

Develop and maintain effective internal partner relationships and relationships with major customers so that aftermarket and services sales objectives can be achieved.  Develop and execute account strategies and activities for specified accounts in collaboration with GCI account managers.  Establish high-level relationships with business decision makers and identify business needs and problems.  Develop and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.

This position will act as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future.  Consult with dealers and districts on the subject of sales and service support of product to Corporate Accounts customers.  Travel in the field to monitor and resolve issues regarding customer satisfaction and future parts product and services needs.  Develop product support and other types of program planning for assigned customers. Take steps necessary to assure account health in order to maintain and enhance customer loyalty and growth.

This position makes regular visits to job locations, foreign and domestic, to provide advice and counsel to Corporate Accounts customers. 

At this level, incumbent ensures that account decision makers have been fully exposed to the features/ benefits available from Caterpillar products, dealer, and marketing before they finalize purchasing decisions.  Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.  Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.  Generally requires extensive travel to understand regional or worldwide business conditions. 

Position works independently with considerable freedom of action and is broadly subject to functional policies and ultimate goals.  Manages the compliance of its own assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment.

Basic Qualifications:

Education: College degree

Experience: .  Commercial Customer and Dealer facing experience is required. 12-15 years of specific industry experience in order to gain recognition as a divisional and company expert.

Language: English Pre Advanced

Travel: 50%+ of the time

Behavioral skills:  Excellent communication skills, must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.

Desirable Qualifications:

•English Advanced
•Broad business background, specific long-term industry knowledge

Some   of     the     offered     benefits  *: 

  • Medical plan ​

  • Dental plan​

  • Medicines reimbursement ​

  • Psychological, Legal, Social and Finance Support Program​

  • Private pension plan​

  • Profit share​

  • Meal assistance ​

  • Christmas basket​

  • Transportation ​

  • Life and personal insurance​

  • Extended maternity and paternity leave​

  • Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport​

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and inpliance with legal requirements. Benefit elegibility may vary by position and location

Period to apply: 24/05 to 06/06


Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .