Senior Sales Support Consultant

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:

In the Senior Sales Support Consultant role, you’ll be the essential conduit between the sales execution teams and the product group, providing steadfast support for the Medium Wheel Loader product line. Your daily responsibilities will include facilitating communication, ensuring that the needs and feedback from both sides are understood and acted upon. While technical knowledge is a plus, your soft skills will take center stage as you navigate customer interactions, team negotiations, and problem-solving. You’ll collaborate strategically with application specialists, offering market insights to complement their technical know-how. With experience in commercial or marketing functions, you’ll apply your seasoned expertise to enhance product positioning and sales strategies. As the linchpin of the product group, your ability to blend soft skills with strategic insight will shape the customer experience and drive the commercial triumph of our products.

What You’ll Do:

• Consultation and Implementation: Engage with product groups, districts, and dealers to develop and implement solutions that enhance the value and pricing of products.
• Business Plan Optimization: Identify and address any shortfalls in the business plan, while also seizing opportunities for incremental sales.
• Problem Resolution: Track record of tackling issues affecting product performance and commercial success within the territory. Monitor PINS trends, demand changes, and customer needs.
• Prospect Development: Cultivate new prospects, solidify customer relationships, and explore opportunities to introduce products and services to the market

What You’ll Have :

• Strong Customer Focus, Relationship Management, and Decision Making Skills demonstrated though the following experience:
• Relationship Cultivation: Experience strengthening customer bonds through consistent fulfillment of promises, transparent dialogue, and a commitment to continuous enhancement based on feedback.

Customer-Centric Guidance: Ability to counsels peers on fostering environments that are attuned to customer preferences across diverse contexts.

• Proactive Needs Assessment: Vigilantly anticipates and addresses customer requirements, dedicating efforts to not just meet but surpass customer expectations.
• Satisfaction Evaluation: Diligently monitors and gauges customer contentment to identify and execute opportunities for service enhancement.
• Advocacy of Customer Prioritization: Articulates and exemplifies the importance of customer orientation as a pivotal organizational directive.

What Will Set You Apart:

• Industry Insight: Navigate the industry landscape with working knowledge of trends and regulations, engaging with professional circles and leveraging flagship products to steer the organization’s direction.
• Strong business acumen and an understanding of Caterpillar products and services
• Communication: Ability to deploy these skills across a wide range of salary grades and positions within the Cat matrix. Be Brief, Be Brilliant, Be Gone, as they say. Additionally, your ability to analyze data to create information that drives decisions will be on display regularly.

Additional Details:

• Location is Peoria, IL (remote assignment is not available)
• Relocation Assistance is available to Peoria, IL
• Visa Sponsorship is not available.
• Caterpillar embraces flexibility through a hybrid work model, requiring onsite work 3 days per week.
• Travel: Travel domestically and internationally up to 25% of the time is required, mainly within Americas North

Final details:  

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. #LI #Careers 

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

About Caterpillar   

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, back

ed by our global dealer network, provide exceptional value that helps customers succeed. 

Summary Pay Range:

$123,480.00 - $185,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 18, 2024 - January 5, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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