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Product Support

Technology Site Consultant

Location Ontario, Ontario, Canada
Date Posted
Apply By
Contract Type Full time
Job Type Regular
Requisition ID R0000256538

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Job Summary:

At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. 

We are seeking motivated and versatile individuals to join our team to be based near Sudbury, Ontario working with a key customer at their remote mine. This role’s roster will align to that of our customers and may adjust based on which project you are currently focused on. As part of our onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting and application of autonomy to a mining environment.  Once you complete this training program, you will be well-positioned to support our customers in optimizing system performance.

This role provides the opportunity to work along-side the world’s leading mining companies. Autonomy is a sophisticated investment, and the customers that use it are equally cutting-edge. This position gives management exposure to entry-level positions, as mining companies look to Caterpillar expertise to advise as best practices are implemented and new procedures are developed.

With a global company like Caterpillar, there are international opportunities available. MineStar® Command is utilized in three different continents and has support facilities all over the world. Training and operational experience is enriched by global site visits and international collaboration.

Once you complete your training program, your job duties may include (but are not limited to):

  • Become a trusted advisor for the customer through close collaboration with the mining sector.

  • Support MineStar® Command operations.

  • Support and advise MineStar® Command Office Supervisors, Builders, Controllers and Pit Technicians in all aspects of Minestar® system performance, including minimizing downtime.

  • Provide technical support to MineStar® Command System on-board maintenance Supervisors and Technicians.

  • Support hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.

  • Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements.

  • Developing training and process material.

  • Drive customer recognition of the value of product feature design, improved processes, and change management.

  • Increasing product-positioning knowledge for Caterpillar and providing feedback on product features/benefits.

  • Identifying and documenting job/application profiles based on field observation while working with customers.

  • Improving the industry’s perception of Caterpillar and participating in related mining associations.

  • Training program is tailored to the individual, which may include classroom training, on the job training and mentoring.

  • Application Specialists work 7 x 7day shift and night shift roster. 

  • This is a Drive in Drive-out (DIDO) position from Timmins or Sudbury, ON to the mine site.

What Skills you will have:

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Technical Excellence : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.
 

Additional Information:

The primary location for this position is Ontario, Canada

Domestic relocation assistance is not available

This position may require 50% travel

Sponsorship is not available

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

  • Competitive Base Salary

  • Annual incentive bonus plan*

  • Medical, dental, and vision coverage

  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

  • Defined Contribution Pension Plan

  • Employee Share Purchase Plan

  • Short and long-term disability coverage

  • Life Insurance

  • Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Posting Dates:

May 15, 2024 - May 19, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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