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Marketing Sales Product Support – Mast@2X

Marketing / Sales / Product Support

Market & Sales Operations Representative

Location Singapore, Singapore
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000204720

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure.  Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.  Join us.

About the Position:

As a Market and Sales Operations Representative (MSOR), you are primarily responsible and accountable to drive services growth in partnership with our dealers with a focus on dealer marketing & sales excellence, digital excellence and to accelerate e-commerce adoption. This position will be based in Singapore and will have geographic coverage in South East Asia across Philippines, Bangladesh and Myanmar.

The primary responsibilities for this position will be to (but not limited to):

  • Developing industry, marketing and digital application knowledge as well as a strong understanding of the Caterpillar Dealer network

  • Advising dealers on marketing, sales and customer-related strategies, systems and processes

  • Coaching dealers in developing increased human performance capability such as identifying performance gap solutions

  • Drive strategic growth initiatives with District Manager to align with internal partners and dealers

  • Counsel dealers on strategy development and lead services growth plan governance

  • Aligning strategies of the dealer with Caterpillar Enterprise Strategy

  • Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc

  • Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales

  • Consulting with dealers on process improvement methods and assisting with process evaluation

  • Assisting dealers in business planning and on effectiveness of meeting expected business results

  • Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Market and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.

Desired Skills and Experience:

  • Communication, collaboration and interpersonal skills

  • Change management and Project management and collaboration skills

  • Analytical skills to interpret and understand data to drive actions

  • Ability to work independently and influence others in a variety of work environments to build trust.

  • A Bachelor’s degree in Marketing or related field is preferred

  • Previous work experience in sales, product support, market development and eCommerce would be beneficial

  • Must be willing to travel up to 40%

Top Candidates will have:

  • Passion for marketing and driving customer loyalty

  • High intellectual curiosity to learn, engage with people and build strong relationships.

How We Support You (Employee Benefits):

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).

The Power of Everyone

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at .

If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today via by attaching a copy of your resume. 


Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .


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