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Information Technology

Technical Infrastructure Analyst I

Location Bangalore, Karnataka, India
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000158900

Career Area:

Information Technology

Job Description:

As a Technical Infrastructure Analyst I within Logistics Information Services division you will assist in the development, support and maintenance of automation eco-systems to meet customer order fulfillment demands. This role requires fast response times and collaboration with global peers to support these critical processes. In addition, this role will work to build process insights & monitoring systems to optimize automation solutions and enable proactive and preventative actions.

Job Responsibilities include but are not limited to:

  • Performing first line support and monitoring for various automation solution across Caterpillar Parts facilities.

  • Assisting in development of automated end to end monitoring solutions and dashboards with IT infrastructure architects and other developers.

  • Assisting in the development of automation data lake with IT infrastructure architects to support data driven insights into various automation systems.

  • Proactively monitoring, investigating, and supporting automation systems deployed across Caterpillar Parts facilities. This includes interactions with site staff for issues being experienced in the daily use of automation systems.

  • Participating in IT infrastructure reviews to support continuous availability of the automation solutions at the site.

  • Performing testing of changes for automation systems & components according to ITSM change management processes.

  • Supporting daily site usage of automation systems by handling incoming incident tickets, collaborative MS teams communications and direct calls for issues in using the various automation systems.

  • Working with local facility staff, Network Team, Cybersecurity Team, Site IT Contacts, Logistics Center Managers (LCMs), and other impacted subject matter experts to implement system enhancements.

  • Performing basic network monitoring and troubleshooting connection issues (Wired/Wireless) for automation systems at sites.

  • Providing off-shift and weekend support for incidents and production migrations related to site automation.

Basic Qualifications:

  • Bachelor’s degree or higher with 4 to 5 years of experience in IT Infrastructure.

  • IT Infrastructure experience MUST include:

    • Performing server monitoring and network troubleshooting DHCP, DNS, and ISE authentication, Microsoft servers, Cisco network wired and wireless devices

    • Understanding of Network firewalls and related firewall rules as impacting applications and solutions at the remote sites

    • Understanding of PLC communications and connectivity as used in a shop environment

    • Understanding of virtual server infrastructures.

    • Knowledge of Wide Area Network (WAN) connectivity.

    • Knowledge of integration with servers, mobile devices, printers, and Windows PCs.

Top Candidates Will Also Have:

  • Experience with following ITSM incident, change, and problem management procedures.  

  • Knowledge of VMware environments and basic operations and monitoring of related virtual servers.

  • Local Area Network administration using Cisco Prime network monitoring.

  • Planning and testing experience

  • Experience with disaster recovery and/or business continuity planning & testing.

  • Experience with Linux systems.

  • Experience with warehouse management systems such as SAP.

Additional Information:

This position does not offer relocation.

This position may require 10% travel.

Caterpillar is an Equal Opportunity Employer (EEO).

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