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Marketing Sales Product Support Card@2X

Marketing / Sales / Product Support

Product Application Specialist

Location Tucson, Arizona, United States of America / HOME CITY, California, United States of America / Aurora, Colorado, United States of America / Chicago, Illinois, United States of America / East Peoria, Illinois, United States of America / Nashville, Tennessee, United States of America / Irving, Texas, United States of America / Miami, Florida, United States of America
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000142634

Career Area:

Marketing / Sales / Product Support

Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.  Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs.  Join us.

Job Description:

The Resource Industries Sales, Services & Technology (RISST) Product Applications Specialist consults with Cat sales teams and dealers as a recognized expert for D9 Dozer in mining and heavy construction industries. Leverages outstanding machine application or product knowledge to sell product value, increase customer loyalty, and improve closure rates. This is an assignment for an experienced, individual contributor where assignments are complex, challenging and lend themselves to strategic decisions.

Job Duties / Responsibilities may include, but are not limited to:

  • Training: Increase dealer sales force knowledge of D9 Dozers and their application. Lead territory participation in local or regional sales training, contribute local inputs to development of sales training programs, and deliver sales training regionally or locally. Working with the dealer product managers, training profiles for dealer sales team will be developed and maintained. Training content will include traditional product comparisons as well as modules on application training specific to Industry Segments.

  • Customer Value Chain: Deliver business plan achievement by providing product application expertise at point of sale. Customer consultation will be provided including application, production and cost studies to improve value recognition from Caterpillar products. Tools used will include FPC, VST, Caterpillar production studies, etc. Consultation may include training of customer personnel in areas of expertise mentioned, or coordination of formal training, such as operator or service maintenance training. As a result, customers will recognize the maximum value in designed product features.

  • Customer Job-site: Lead increased application expertise by identifying the best product configuration to meet the customer’s needs. Machine selection will include fleet with configurations, job parameters, and value chain definition.

  • Individuals in this position must understand and keep current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. Incumbents apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning.

  • Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities. Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Basic Qualifications:

  • Bachelor’s degree in Engineering, Marketing or Business

  • 6+ years’ experience in field assignments or product development

Top Candidates will also have:

  • Strong knowledge of D9 products, applications, and competitive landscape

  • Strong ability to work independently

  • Strong communication skills and ability to influence others in the work group, dealer personnel, and customers

  • Strong ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments

Additional Information:

The primary location for this position is East Peoria, IL

Domestic relocation assistance is available 

This position may require 25% travel 

Sponsorship is not available 

This posting will close at midnight on August 14, 2022

Employee benefit details:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here .


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